Komal Sharma
Brampton ,ON
Summary
Adaptable and driven professional with proven track record in sales, customer service, and visa consulting. Currently enrolled in diploma program for Business – Human Resources at Sheridan College, emphasizing strong skills in client relations, administrative support, and workplace compliance. Seeking opportunity as Sales Associate, HR Assistant, or Client Service Representative to apply communication, problem-solving, and organizational expertise, while supporting team objectives and providing exceptional customer service.
Overview
1
1
Certification
Work History
Sales Representative & Customer Service
Headmasters Academy
Mohali, Chandigarh, India
- Delivered personalized product and service recommendations to increase sales and client satisfaction
- Assisted customers with product selection, purchases, and service bookings
- Accurately processed cash and electronic transactions using POS systems
- Maintained a clean and professional workstation to enhance the customer experience
- Resolved customer inquiries and concerns with professionalism and empathy
Client Service & Administrative Assistant
VIDYARTHI | Study Visa Consultants
Nawanshahr, India
- Assisted students and clients with study visa, tourist visa, and UK study visa applications
- Guided applicants through documentation requirements, ensuring accuracy and compliance
- Coordinated with consultants to manage case files and follow up on client queries
- Provided front-desk and telephonic support, enhancing customer satisfaction
Education
12th Grade - Commerce
Scholars Public School (CBSE)
JadlaDiploma - Business – Human Resources
Sheridan College
Brampton, ON01.2026
Skills
- Service excellence and interpersonal skills
- Cash management and POS expertise
- Knowledge of HR laws and mental health
- Proficient in Microsoft Office suite
- Teamwork, adaptability, and time management
- Problem-solving and conflict resolution
- Sales techniques and upselling strategies
- Health awareness, CPR certified
- Safety compliance and security protocols
- Real estate fundamentals and client advice
- Multilingual proficiency in English, Hindi, Punjabi
Certification
- Introduction to Real Estate Principles – Udemy
- Smart Serve Certification – Ontario (Valid: July 9, 2025 – July 7, 2030)
- Security License – Ontario (Valid)
- First Aid & CPR Certification – Ontario (Valid)
- Skill Advance Course in Cosmetology – Headmasters Academy
- Master’s in Nails – Headmasters Academy, Chandigarh
- LinkedIn Learning Courses:
- Finance Foundations
- Public Speaking Foundations
- Dismantling Stigma: A Mental Health Framework for HR and People Leaders
- Employment Law Essentials for HR Professionals and Managers
- Presenting as a Team
- Understanding Business
Languages
English, Hindi, Punjabi
Volunteer
Sheridan college women’s association
- Participated in organizing events and workshops focused on women’s empowerment, gender equality, and leadership.
- Assisted in planning awareness campaigns on issues such as menstrual health, mental wellness, body positivity, and gender-based violence.
- Supported the logistics and execution of events like Women’s Day celebrations, self-defense classes, panel discussions, and open mic sessions.
- Helped design and distribute promotional materials including posters, social media posts, and newsletters.
- Facilitated discussions and peer-support groups promoting a safe space for women on campus.
Timeline
Sales Representative & Customer Service
Headmasters Academy
Client Service & Administrative Assistant
VIDYARTHI | Study Visa Consultants
12th Grade - Commerce
Scholars Public School (CBSE)
Diploma - Business – Human Resources
Sheridan College