Kirby Anne Hatfield
Bedford
Summary
Experienced individual with a strong background in the diverse hospitality industry as a lead waitress. Proven ability to deliver exceptional customer service, coordinate a team, and efficiently solve problems. Acquired hands-on education and experience in trades work, enhancing practical skills. Eager to transition into a firefighter position to contribute valuable teamwork, decision-making, and adaptability skills for emergency response and public safety support.
Overview
10
10
years of professional experience
Work History
Captain Server
Water Polo
08.2024 - Current
- Show high-level understanding of fine dining standards and practices.
- Train all new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Create written procedures for opening and closing functions of the restaurant, and signing off on each servers side work and cash reports at shift-end.
- Demonstrate adaptability during busy shifts by supporting management within the restaurant as needed.
Server
Bicycle Thief
03.2021 - 08.2024
- Extremely high-volume restaurant that demanded the expectation of promptly greeting guests, providing recommendations, and offering professional wine table service when required.
- This position requires an exhaustive wine menu knowledge for pairing with each menu item, as well as memorizing all food menu items and their abilities to accommodate any allergies or dietary restrictions.
- Consistently exercising premium hospitality and independently correcting any guest dissatisfaction during service.
Bartender
Moxie's Grill & Bar
12.2019 - 03.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Non Destructive Testing Technician
Passmore Inspection
09.2019 - 12.2019
- Ensured successful project outcomes through close collaboration with engineers in implementing corrective actions based on identified defects or areas requiring improvement from inspections conducted using non-destructive techniques.
- Maintained a safe working environment by adhering to all safety guidelines and protocols during testing processes.
- Maximized productivity with regular calibration checks on equipment used in non-destructive testing processes, ensuring accurate results at all times.
Server
Patrons Bar & Grill
01.2019 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Warranty Manager
Provident Development Inc.
06.2018 - 08.2019
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both contractors and homebuyers.
Assistant Manager
Ecko Unltd.
03.2016 - 06.2017
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Business Development Representative
Metro Mitsubishi
02.2015 - 03.2016
- Increased client base by identifying potential customers and initiating strategic outreach.
- Expanded business through effective network development, identifying new, and prospective clients.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Oversaw communication between salespeople and current customers to ensure a streamlined sales process, and to enhance team efficiency and productivity
Education
College of The North Atlantic
05.2018
Political Sciences
Saint Mary's University
09-2013
Lockview High School
06.2013
Skills
- Class 5 drivers license
- Responsible beverage service (2024)
- Interpersonal communication
- Teamwork
Timeline
Captain Server
Water Polo
08.2024 - Current
Server
Bicycle Thief
03.2021 - 08.2024
Bartender
Moxie's Grill & Bar
12.2019 - 03.2021
Non Destructive Testing Technician
Passmore Inspection
09.2019 - 12.2019
Server
Patrons Bar & Grill
01.2019 - 09.2019
Warranty Manager
Provident Development Inc.
06.2018 - 08.2019
Assistant Manager
Ecko Unltd.
03.2016 - 06.2017
Business Development Representative
Metro Mitsubishi
02.2015 - 03.2016
College of The North Atlantic
Political Sciences
Saint Mary's University
Lockview High School