Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kimberly Todd

Calgary,Canada

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Ramp Agent

WestJet
Calgary, Alberta
05.2022 - 05.2023
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.

Customer Service Representative

CO-OP Airdrie
Airdrie, Alberta
06.2019 - 11.2020
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Regional Operations Supervisor

Greyhound Canada
Calgary, Alberta
01.2007 - 01.2019
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Ensured compliance with all applicable laws and regulations related to regional operations.
  • Conducted regular meetings with staff members to discuss progress and identify opportunities for improvement.
  • Developed and implemented processes to improve operational efficiency across the region.

Customer Care Representative

Greyhound
Calgary, Alberta
06.2006 - 01.2007
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.

Education

High School Diploma -

Forest Lawn High School
Calgary, AB
06-1995

Skills

  • Team Leadership
  • Quality Control
  • Load Planning Communication
  • Customer Service

Affiliations

  • Board of directors for the Calgary Colts Jr. Football team
  • Volunteer with Calgary Wildcats Bantam Football team
  • St. Matthews Scouts Canada group committee member

Timeline

Ramp Agent

WestJet
05.2022 - 05.2023

Customer Service Representative

CO-OP Airdrie
06.2019 - 11.2020

Regional Operations Supervisor

Greyhound Canada
01.2007 - 01.2019

Customer Care Representative

Greyhound
06.2006 - 01.2007

High School Diploma -

Forest Lawn High School

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Kimberly Todd