Jason Ter Denge
Leduc,Alberta
Summary
Knowledgeable and dedicated Customer Service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and passion for improving service delivery, enhancing knowledge, and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Cabin Crew Member
WestJet
04.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to Transport Canada regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Customer Service Agent
WestJet
09.2021 - 04.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
Guest Service Lead - Relief
WestJet
04.2023 - 09.2023
- Provide technical support and coordination for the airports frontline.
- First responder/point of escalation for all guest complaints, medicals, unruly or intoxicated behaviour.
- Agent support for Timatic, ID, kennels, codeshare/interline ticking support, counterfeit and reservation issues.
- Execute IROP recovery plans in coordination with the IROP Coordinator, Hub Duty Managers, and Daily Duty Coordinator.
- All duties associated with Lead Check-in from opening to closing daily.
Education
Diploma - Aviation
Mount Royal University
Calgary, AB01-2020
Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Safety awareness
- Passenger assistance
- Decision Making
- Team Collaboration
- Time Management
- Detail Orientated
Timeline
Cabin Crew Member
WestJet
04.2024 - Current
Guest Service Lead - Relief
WestJet
04.2023 - 09.2023
Customer Service Agent
WestJet
09.2021 - 04.2024
Diploma - Aviation
Mount Royal University
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