Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Smith

Ottawa,Ontario

Summary

Organized and efficient professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic with ability to perform independently and as a team member.

Overview

25
25
years of professional experience

Work History

Mortgage Agent Level 2

BRX Mortgage Inc. #13463
01.2022 - Current
  • Managed pipeline by providing clear and timely communication to clients regarding application status, documentation requirements, financing options and closing procedures.
  • Reviewed clients' income, down payment and property documentation to ensure appropriate mortgage qualification and product selection in consideration of both their current financing needs and future financial goals.
  • Prepared accurate applications and complete document packages for submission to lenders ensuring compliance with all guidelines and policies.
  • Stayed up-to-date on current mortgage trends and regulations, ensuring compliant and knowledgeable service delivery.
  • Developed positive relationships with clients, lenders, referral partners and colleagues emphasizing collaboration over competition.

Occasional Elementary School Teacher

Ottawa Carleton District School Board
09.2022 - Current
  • Taught lessons encompassing skill-building activities in all subjects from kindergarten to grade 6 and special education classes.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Communicated effectively with administrators, teachers, and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.

Owner/Operator

Little Giggles Home Daycare
09.2007 - 12.2021
  • Developed business policies, contracts and procedures to ensure safe and successful operation of home daycare for over 14 years
  • Communicated with existing and potential clients through social media marketing, tours, interviews and direct daily personal communication.
  • Maintained accurate and detailed records, including child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Organized activity schedules to promote children's physical, academic and social development in a positive environment
  • Observed children to identify potential emotional and developmental concerns and worked with parents to develop strategies to improve any areas of concern.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Operated daycare in accordance with current Ontario Ministry of Education and Public Health standards.

Assistant Manager / Trainer / Server / Bartender

Starbucks, Boston Pizza, Kelseys, EastSide Mario's
07.1999 - 05.2006
  • Maintained supportive and professional manner while supervising staff with a diverse range of personalities in a fast paced environment.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Assessed job applications , conducted interviews and made hiring recommendations to bring in new employees with talent, charisma and experience.
  • Trained and mentored new team members regarding restaurant procedures, menu items and performance strategies.
  • Planned schedules to keep coverage and service in line with forecasted demands.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Education

Private Mortgage Course REMIC 2023

CMAP-Certified Mortgage Assistant Program 2023

Mortgage Agent Course REMIC 2021

Bachelor of Science - Biology And Environmental Science

Trent University 1996

Skills

  • Client Relations and Communications
  • Organization, Planning & Task Prioritization
  • Training, Team building and Development
  • MS Suite, Google Suite, Finmo, Adobe

Timeline

Occasional Elementary School Teacher

Ottawa Carleton District School Board
09.2022 - Current

Mortgage Agent Level 2

BRX Mortgage Inc. #13463
01.2022 - Current

Owner/Operator

Little Giggles Home Daycare
09.2007 - 12.2021

Assistant Manager / Trainer / Server / Bartender

Starbucks, Boston Pizza, Kelseys, EastSide Mario's
07.1999 - 05.2006

Private Mortgage Course REMIC 2023

CMAP-Certified Mortgage Assistant Program 2023

Mortgage Agent Course REMIC 2021

Bachelor of Science - Biology And Environmental Science

Trent University 1996

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Kimberly Smith