Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Agnes Mocko

817 King Road, Burlington,ON

Summary

Results-driven administrative professional with over five years of experience supporting health and community-based programs. Proven ability to manage confidential records, coordinate events, process data, and provide exceptional customer service. Highly skilled in administrative duties and program support, with a strong focus on confidentiality, accuracy, and compliance. Eager to contribute to the success of Halton Region's Healthy Families Division.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mortgage Agent Level 2

Synergy Mortgage Group
03.2021 - Current
  • Manage client relationships, providing mortgage advice, financial assessments, and guiding clients through the mortgage process.
  • Process client documentation, including financial statements, tax returns, and credit reports, ensuring compliance with industry regulations.
  • Coordinate with lenders, real estate agents, and lawyers to ensure the smooth processing of mortgage applications and closings.
  • Manage invoicing and financial records, processing payments and ensuring accurate documentation for reporting purposes.
  • Deliver excellent customer service, responding to inquiries and providing clear, professional communication at all stages of the mortgage process.

Community Mental Health Counsellor

Services and Housing in the Province, Home for Good in Peel
12.2015 - 05.2024
  • Provided comprehensive administrative support, including data entry and client record management, maintaining confidentiality in line with organizational standards.
  • Coordinated housing solutions and services for a high volume of clients, liaising with multiple departments and external agencies to ensure timely, accurate service delivery.
  • Managed and tracked client data for monthly reports, ensuring all information was accurately documented and up-to-date for reporting purposes.
  • Delivered public presentations and educational sessions to raise awareness about mental health services and resources within the community.
  • Handled sensitive client inquiries, providing excellent customer service and referring clients to appropriate resources when needed.

Membership and Communications Coordinator

Canadian Network for Respiratory Care
09.2014 - 12.2015
  • Coordinated logistics for national conferences and regional meetings, including scheduling, venue management, and resource allocation.
  • Assisted in the development and evaluation of new program certifications and resources, ensuring compliance with industry standards.
  • Performed data entry and analysis, including the creation of surveys, data collection, and generating program evaluation reports.
  • Managed internal and external communications, responding to inquiries and providing support to healthcare professionals.
  • Oversaw program documentation, ensuring all records were up-to-date and compliant with organizational standards.

Program Manager

Best Buddies Canada
06.2013 - 09.2014
  • Managed the expansion and maintenance of school-based programs across Canada, coordinating with school boards, trustees, and superintendents to facilitate program approval and growth.
  • Organized and executed large-scale events and conferences, overseeing event logistics, volunteer recruitment, and coordination.
  • Maintained detailed program records, ensuring accurate data entry, reporting, and compliance with organizational and regulatory guidelines.
  • Recruited, trained, and managed volunteers, ensuring alignment with program goals and objectives.
  • Prepared and delivered presentations to stakeholders, securing buy-in for program expansion and engagement.

Education

Bachelor of Applied Science - Adult Development Families and Well-Being (Honours)

University of Guelph
04.2013

Skills

  • Leadership
  • Risk Assessment
  • Problem Resolution
  • Multitasking and Time Management
  • Attention to detail
  • Client Relationship Management

Certification

  • REMIC Mortgage Agent Level 2 Course
    Real Estate and Mortgage Institute of Canada, Toronto, ON
    August 2024
  • REMIC Private Mortgage Course
    Real Estate and Mortgage Institute of Canada, Toronto, ON
    January 2024
  • Assist Training
    Canadian Mental Health Association (CMHA) Peel Dufferin, ON
    2022
  • First Aid/CPR
    St. John Ambulance, ON
    2022
  • GAIN (Global Appraisal of Individual Needs) - Substance Abuse Assessment
    Services and Housing in the Province (SHIP), ON
    2023

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Mortgage Agent Level 2

Synergy Mortgage Group
03.2021 - Current

Community Mental Health Counsellor

Services and Housing in the Province, Home for Good in Peel
12.2015 - 05.2024

Membership and Communications Coordinator

Canadian Network for Respiratory Care
09.2014 - 12.2015

Program Manager

Best Buddies Canada
06.2013 - 09.2014

Bachelor of Applied Science - Adult Development Families and Well-Being (Honours)

University of Guelph

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