Kimberly Shetler
Goderich,ON
Summary
Dedicated professional with a proven track record in customer service and team leadership. Skilled in conflict resolution and inventory management, consistently enhancing service delivery and operational standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Supervisor
willy's burger bar
Clinton, Ontario
09.2021 - Current
- Supervised daily operations in a fast-paced burger bar environment.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Assisted in resolving customer complaints to maintain satisfaction and loyalty.
- Ensured quality standards were met in all areas of customer service delivery.
- Inspected work areas regularly for cleanliness and organization according to established standards.
Front Cash Supervisor and Drive thru
A&W
Goderich, Ontario
09.2018 - 03.2020
- Supervised front cash operations and ensured efficient service delivery.
- Trained and mentored cashiers on customer service techniques.
- Managed cash register systems and maintained accurate cash handling procedures.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Enforced company policies for a safe and compliant work environment.
- Created action plans to address any issues related to employee performance or customer service delivery.
- Prepared daily bank deposits and monitored cash drawers for accuracy.
Education
High School Diploma -
The Centre For Education And Learning
Goderich, ONSkills
- Customer service
- Team leadership
- Conflict resolution
- Inventory management
- Employee training
- Time management
- Cash handling
- Performance evaluation
Certification
- smart serve training
- safe food handling
- whmis training
Affiliations
- volunteer coach U11 U13 baseball Benmiller
Timeline
Front Supervisor
willy's burger bar
09.2021 - Current
Front Cash Supervisor and Drive thru
A&W
09.2018 - 03.2020
High School Diploma -
The Centre For Education And Learning
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