Sara TALEB
Williams Lake,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Front Supervisor
Boston Pizza
01.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Analyst
Côté Mercier Immobilier
05.2022 - 12.2022
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Audit Assistant
Deloitte Nearshore
09.2018 - 07.2021
- Company Overview: Audit Firm
- Monitoring of the Audit quality milestones
- Contribution to raising awareness of group audit quality processes
- Automation of internal quality processes
- Analysis and identification of audit quality indicators (AQI)
- Reporting of KPIs on the evolution of quality anomalies in audit files
- Audit Mission FSI - Groupe Natixis Consolidation
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Reviewed accounting clients' financial data systems to determine functional compliance.
- Developed strategic recommendations for improving processes and reviewed suitability of internal control designs.
- Participated in corporate assessments, examining policies and procedures for inconsistencies.
- Established audit and internal control procedures and recommended process improvements to address issues.
- Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
- Provided feedback to corporate management concerning findings and recommendations resulting from assessments or projects.
- Identified various risks and errors to propose corrective action to decision makers.
Customer Support Agent
INTELCIA
04.2017 - 08.2018
- Company Overview: Call Center
- Correction of system anomalies of customer accounts (invoicing, subscription management, level 1 technique)
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Traineeship HR Assistant
Skylark
02.2017 - 08.2017
- Company Overview: 3D print service
- Administrative management of staff
- Establishment of pay slips
- Internal communication
- Recruitment of staff
- Created job descriptions on boards for vacant jobs.
- Developed and maintained HR policies and procedures.
Education
Master - Audit and financial engineering
ENCG Settat
Settat12.2019
Bachelor - General Economics
FSJES HASSAN II
Casablanca06.2014
Skills
- Microsoft Office Suite
- SWOT Analysis
- KPI Analysis
- Team spirit
- Accounting
- Communication
- Project management
- Data analysis
- Scheduling coordination
- Financial management
- Customer service
- Problem-solving skills
Websites
Accomplishments
- Audit Mission, Consolidation work (Scope of consolidation, restatement of the net situation, intragroup operations ...) - Analytical review of scopes Work on financial communication.
- Test automation, Implementation of test in the database automating the identification of quality anomalies, which before were processed manually.
- Improvement of internal process / methodology, Force of proposal to improve, plan, streamline internal processes, and improve the exhaustiveness and justification of data in the processing base.
- Reduction of quality anomalies, Implementation of continuous improvement action to reduce the number of audit quality anomalies by making process adjustments to simplify and streamline it and by following an awareness campaign.
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Professional Working
Hobbies and Interests
- Associatif
- Art
- Reading
- Gaming
- Trip
- Sport
Timeline
Front Supervisor
Boston Pizza
01.2023 - Current
Analyst
Côté Mercier Immobilier
05.2022 - 12.2022
Audit Assistant
Deloitte Nearshore
09.2018 - 07.2021
Customer Support Agent
INTELCIA
04.2017 - 08.2018
Traineeship HR Assistant
Skylark
02.2017 - 08.2017
Master - Audit and financial engineering
ENCG Settat
Bachelor - General Economics
FSJES HASSAN II
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