KIMBERLEY KILNER
Beaverton
Summary
Mature, experienced individual that strives for excellence in my work skills. I thrive on product knowledge to better serve the industry in which I am employed. I am a very adaptive learner, computer literate with the ability to be tech savvy, I have managerial experience in the Customer Service Industry and pay attention to detail. I am confident, reliable, and dependable.
Overview
11
11
years of professional experience
Work History
Parts & Service Advisor (Contract Work)
Fenelon Falls Marina
07.2025 - 08.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service schedules, ensuring timely maintenance and repairs for client satisfaction.
- Assisted technicians in diagnosing mechanical issues to enhance repair efficiency.
- Developed knowledge of marine equipment to offer informed recommendations and solutions.
- Led initiatives to enhance customer engagement through follow-up communications post-service.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Prelim Estimator, CSR/Admin
CSN Zenetec
08.2024 - Current
- Work 1:1 with Customers
- Write Prelim Estimates effectively
- Research & order parts
- Book in customers for repairs or warranty work
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable: : Working in Audatex, Mitchell, Progi, ARMS, Collision Link, ALLDATA, BODYSHOPCONNECT, COSMOS SYNC, APU, CARPART PRO, & with all Insurance Companies.
- Mentored junior estimators, providing guidance on best practices and industry standards.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Sale/Inventory Clerk
Elite Auto Recycling
05.2024 - 08.2024
- Inventory parts that were removed from vehicles, take incoming calls from Shops and private sales, part inquires, working with PROGI for auction vehicles by taking pictures of the damage on Insured WRITEOFFS, packaging & shipping of parts & body panels WORLDWIDE.
- Taking phone calls
- Arranging deliveries
- Inventorying of part-by-part number, specific to each Vehicle, Sub-model etc.
- Dealing 1:1 with customers
CSR/Prelim Estimator
Assured Collision Center
04.2023 - 05.2024
- Greet and work with Customers who were involved in Automobile Accidents, or were Victims of a Vehicle Theft or Vandalism that required repairs done to their vehicles.
- I would assess the damage, write a Prelim Estimate for the repairs that were required to bring their vehicle back to pre-accident appearance. Not only for all the Insurance Companies, but for Personal Claims as well.
- Worked with various Software applications such as Mitchell, Solera (Audatex, Qapter) Progi & Progi Calendar, APU, CAR-PART, ARMS, ALLDATA, GOOGLE & Microsoft.
- Reception Duties
- Assisting customers with questions & concerns
- Writing detailed Estimates for Insurance Companies
- Assisting Insurance companies with their questions
- Taking detailed pictures explaining damages
- Ordering parts from Dealerships and Various Companies
- Answering phones
- Booking customers in for repairs
- Update customers on their repairs
- POS transactions
- Quality control Inspections
Merchandiser
Ben’s Pharmacy
05.2022 - 01.2023
- Order & stock Store products
- Work 1:1 with Reps from various Companies & Suppliers
- Price product & merchandise
- Shipping & receiving
- Update pricing
- Assist cashiers with change, returns, lottery etc.
- Assist dispensary by filing prescriptions, and cash
- Assist customers
- Cashier duties when required.
Parts Counter Person
Pride Marine Group
01.2022 - 05.2022
- Look up & research part numbers
- Processed orders efficiently, ensuring timely fulfillment of customer needs and reducing wait times.
- Collaborated with team members to streamline parts retrieval processes, enhancing overall workflow efficiency.
- Keep stock Organized and within Margin
- Conducted regular audits of inventory to identify discrepancies and implement corrective actions promptly.
- Make Safety Kits, sold with New Boats
- Managed parts inventory using inventory management software to ensure accurate stock levels.
- Provided exceptional customer service by assisting customers with product inquiries and recommendations.
- Developed product knowledge through continuous learning, improving ability to assist customers effectively.
Parts Counter Person
Northport Auto & Trailer Sales
08.2018 - 07.2020
- Assisting customers with finding correct parts
- Maintaining & ordering stock
- Special Orders
- Completing Licensing & Safety Certificates
- Assisting mechanics with parts, ordering & calls
- Booking appointments
- General office duties
- General office cleaning
Parts Counter Clerk
Dalemar Sales, Service & Rentals
02.2016 - 07.2018
- Part look-up & sales for small engines (Chainsaws, Trimmers, Lawn mowers, riding/ push) Inventorying & maintaining stock
- Special orders
- Booking of repairs
- Sales of Husqvarna Equipment
- Booking of Party & Small Heavy Equipment rentals
- Work 1:1 with Vendors
- General Cleaning of the workplace
Education
Business Management -
Durham College
01-2003
Skills
- Ability to work independently or in a team setting
- Ability to problem solve
- Research Product Knowledge
- Good communication skills
- To work efficiently & effectively
- Assist Customer’s so that they enjoy both their Service & Product
- Not afraid to ask if I'm not sure
Timeline
Parts & Service Advisor (Contract Work)
Fenelon Falls Marina
07.2025 - 08.2026
Prelim Estimator, CSR/Admin
CSN Zenetec
08.2024 - Current
Sale/Inventory Clerk
Elite Auto Recycling
05.2024 - 08.2024
CSR/Prelim Estimator
Assured Collision Center
04.2023 - 05.2024
Merchandiser
Ben’s Pharmacy
05.2022 - 01.2023
Parts Counter Person
Pride Marine Group
01.2022 - 05.2022
Parts Counter Person
Northport Auto & Trailer Sales
08.2018 - 07.2020
Parts Counter Clerk
Dalemar Sales, Service & Rentals
02.2016 - 07.2018
Business Management -
Durham College