Laura Surette
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Dental Assistant
H.T. Leblanc Dental
01.2022 - 05.2024
- Cleaned and sterilized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Explained treatment procedures and instructed patients on home care guidelines.
- Verified patient insurance eligibility and benefits.
Financial Services Officer
Coastal Financial Credit Union
10.2018 - 06.2021
- Increased revenue by identifying cross-selling opportunities and promoting additional financial products to clients.
- Built trusted relationships with clients to foster loyalty and promote referrals within the community.
- Ensured smooth transactions by accurately processing loan applications, account openings, and various banking services requests.
- Handled escalated client concerns diplomatically, finding satisfactory resolutions while adhering to company policies.
- Completed comprehensive credit assessments to minimize potential losses from non-performing loans.
- Raised branch efficiency by consistently meeting or exceeding monthly performance targets for loans, deposits, and other key metrics.
- Delivered exceptional customer service through prompt response times, clear communication, and a thorough understanding of client objectives.
Travel Agent
Maritime Travel
04.2015 - 10.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Updated and maintained customer databases to increase customer retention.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Education
ALP Upgrading Course: English, Math, And Chemistry
NSCC Burridge Campus
Yarmouth, NS2022
Completion Certificate: With Honors
Atlantic Flight Attendant Academy
Halifax, NS1998
High School Diploma -
Yarmouth Consolidated Memorial High School
Yarmouth, NS06.1997
Skills
- Excellent communication skills, both verbal and written
- Over 10 years Customer Service/ Sales experience
- Adaptability and Flexibility
- Multitasking Abilities
- Ability to work in a fast paced environment
- Ability to work independently or in a team setting
Timeline
Dental Assistant
H.T. Leblanc Dental
01.2022 - 05.2024
Financial Services Officer
Coastal Financial Credit Union
10.2018 - 06.2021
Travel Agent
Maritime Travel
04.2015 - 10.2018
ALP Upgrading Course: English, Math, And Chemistry
NSCC Burridge Campus
Completion Certificate: With Honors
Atlantic Flight Attendant Academy
High School Diploma -
Yarmouth Consolidated Memorial High School
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