To obtain a position as a program manager or a health care worker within an organization that offers challenges and where I can further my career development and utilize my skillset.
Overview
2026
2026
years of professional experience
Work History
Program Manager
Atira property management
Vancouver
01.2023 - Current
Reported directly to my director on building related issues, staff and tenants
Generated and delivered reports, program review presentations for tenants and staff meetings and other program status updates
Experience creating Cir & Bir
Prioritized tasks and managed teams throughout multiple projects
Excellent communication skills both written and verbal
Great collaborative and team lead skills
Oversaw program compliance with requirements, schedule and budget
Select, orient, support and supervise program staff
Liaise and build relationships with other organizations in the community
Perform on call duties and respond to program emergencies including after hours and on weekends
Attend community meetings and fundraising events
Collect rent, maintain current and complete tenant files, and keep an accurate and up-to-date rent roll
Meet the annual budget
Compile and submit consistently accurate payroll by deadline
Keep accurate records, files, log notes and statistical information per practice/policy.
Quality Assurance Supervisor
Canadian mental health association
North Vancouver
08.2024 - 12.2024
Developed and implemented Quality Assurance policies, procedures, and standards.
Conducted regular audits to ensure compliance with quality standards.
Monitored production processes for efficiency and accuracy.
Oversee a crisis response team
Scheduling and budgeting
Provide coach and mentorship
Harm reduction initiatives
Naloxone training
Non violent crisis intervention
Positive engagement and renforcement
Team building & collaborative approach
Mandt training, scene safety and triage acuity of client.
Employment navigator/(Outreach worker)
Lookout society
Vancouver
12.2019 - 01.2023
Provide support, direction, and assistance and advocacy services pertaining to employment to a wide variety of Lookout guests across the organization
Assist individuals with challenges such as mental health, HIV, housing, and addictions issues
Provide a variety of day to day physical, emotional and social support, advocacy and life skill assistance for guests who may need to access treatment or who do not adequately utilize needed services
Assist in the development of supportive relationships in the community, including with employers and service providers.
Mental Health Support Worker, Counsellor
John Howard society
01.2017 - 12.2019
Provide one-to-one and group support to women in the program, connecting with women's health and safety and other necessary resources
Aid, support and skill training to adults who may be facing multiple barriers
Work on securing and maintaining stable employment
Work on building solid working relationships with employers to increase employment options
Work and discuss isolated and assessed issues and develop a flexible plan of action for guests
Work to ensure basic needs of guests are met and network, as needed, with community services
Provide crisis intervention as necessary
Complete required records and maintain statistical data
Aid with new staff, volunteers or students
Drive company vehicle at times
Work on various complex job duties and which may have a few disagreeable factors.
Mental Health Support Worker
Strive Living
01.2015 - 01.2016
Observe and monitor patients' mental health conditions
Record patients' temperatures, pulse, respirations and weight
Communicate with patients and their families sensitively
Assist with clinical duties
Maintain patient personal care including infection prevention and control, food and personal hygiene
Ensure patient comfort, safety and dignity
Promote positive mental health with patients.
Tenant Support Worker
Luma native housing
North Vancouver
Conduct resident wellness checks, arrange medical appointments, and accompany residents as required.
Provide one-to-one and group support to residents to meet their goals and objectives and facilitate conflict resolution between residents.
Maintains open, honest and direct communication with residents and former residents; and work to facilitate position relationships between residents.
Advocate for residents with external agencies and services
Respond to room/building emergencies as needed.
Education
Real estate Licensing -
Sauder Business school UBC
06.2021
Post-Graduate diploma in Psychology -
Alexander College & Douglas college
04.2016
BSc in Business Administration -
Tansian University
05.2012
Some College (No Degree) - Criminal And Social Justice
Justice Institute of British Columbia
New Westminster, BC
Skills
Proficient in Microsoft Word, PowerPoint, Excel and Outlook
First Aid and CPR (level C)
Medication Administration Training
SIVA (Supporting Individuals Through Valued Attachments)
Non-violent crisis training
Maintenance IQ Training
Yardi
UKG training
Mandt training
Person-centered training
Positive behavior training
Crisis Intervention Skills
Ability to work independently or in a team setting
Strong ability to manage stress and organize workload
Excellent communication, writing, documentation, and organizational skills
Ability to understand and maintain clientele/worker boundaries
Ability to work with disadvantaged and challenging adults in a diverse environment
Strong physical and mental ability to perform work tasks and operate job related equipment
Clean Criminal Record Clearance - Vulnerable Sector
Staff training experience and skills management
Policy Development experience
Financial management and budgeting skills
Great computer literacy skills
Restorative Justice advocacy
Pyscho social initiative
Timeline
Quality Assurance Supervisor
Canadian mental health association
08.2024 - 12.2024
Program Manager
Atira property management
01.2023 - Current
Employment navigator/(Outreach worker)
Lookout society
12.2019 - 01.2023
Mental Health Support Worker, Counsellor
John Howard society
01.2017 - 12.2019
Mental Health Support Worker
Strive Living
01.2015 - 01.2016
Tenant Support Worker
Luma native housing
Real estate Licensing -
Sauder Business school UBC
Post-Graduate diploma in Psychology -
Alexander College & Douglas college
BSc in Business Administration -
Tansian University
Some College (No Degree) - Criminal And Social Justice