Kim Miyama
Toronto,ON
Summary
Accomplished event planning and design professional, leveraging 18+ years of high-level and diversified experience in planning and executing social and corporate events. Proven track record in all aspects relating to event sales including client relations and retention, industry networking, marketing, and branding. Extensive strength in management, problem solving, sales and sponsorship development, strategic planning, contract negotiations, communication, and presentations. Aligns corporate goals with best in practice strategies to achieve event goals, meet objectives and elevate the brand forward. Committed to creating meaningful events by elevating team performance, operational and production efficiency and meeting strict budget constraints.
Overview
18
18
years of professional experience
Work History
Social Sales Manager
Drake Hotel Properties
10.2023 - Current
- Responsible for all group event sales and acquisitions related to social events and group room blocks including weddings, private parties and charity events
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Established and cultivated solid business relationships with new or existing customers.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
Senior Event Manager
Graydon Hall Manor
06.2022 - 10.2023
- Managed new event inquiries including creation of creative design, sales proposals, site tours and contract drafting
- Maintained detailed records of all events including budgets, timelines, vendor contacts for future reference.
- Trained junior team members on best practices in event management, fostering professional growth within the organization.
- Established strong relationships with vendors and suppliers, ensuring seamless event execution.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
Sales Professional & Client Advisor
Tiffany & Co
11.2020 - 06.2022
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Worked closely with cross-functional teams, such as customer support and technical services, to ensure seamless delivery of solutions that met client expectations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with team members to develop innovative solutions for complex client needs.
Founder & Managing Director
Kim Miyama Events
01.2012 - 12.2021
- Project managed client events from start to finish, including custom event design, budget management and vendor management
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
Chief Operations Officer
Proprietary Innovations Labs Inc.
03.2014 - 10.2017
- Managed and oversaw operations for all departments including sales, marketing, public relations, operations, and customer service to ensure teams were working together efficiently
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Implemented business development strategies, logo designs and website designs.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Senior Event Coordinator
Distillery Restaurants Corp
05.2008 - 10.2011
- Contributed $2.2 million dollar in sales to the annual dept revenue of $4.4 million
- Organized productive pre-and post-event meetings with clients to establish expectations, review outcomes, and discuss potential opportunities for future collaboration.
- Streamlined event planning processes for increased efficiency, resulting in the successful coordination of numerous events simultaneously.
- Consulted with customers to determine objectives and requirements for events.
- Coordinated schedules, timelines and set ups for events.
- Managed event logistics and operations.
Sales & Catering Coordinator
Compass Group Canada
05.2006 - 04.2008
- Managed relationships and contracts with ongoing venue partners requiring in-house day to day catering for internal and external events and meetings
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Increased repeat business through strong relationship-building with clients and vendors.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
- Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Ensured seamless execution of events with diligent planning and attention to detail.
Education
Honours Post Graduate Diploma - Hospitality Administration
Humber College
01.2006
Honours Diploma - Hotel and Restaurant Management
Humber College
01.2005
Skills
- Staff Management
- Relationship Building
- Sales expertise
- Client Relationship Management
- Account Management
- CRM Software
- Salesforce
- Operations
- Proposal Development
- Customer Service
- Sales coordination
Accomplishments
- Industry recognized as an award winning, multi-nominated event planner - (CSEA) Canadian Special Event Awards, (OHI) Ontario Hospitality Industry and (CWIA) Canadian Wedding Industry Awards.
- Published events managed by Kim Miyama Events featured in multiple issues of WedLuxe, Dauphine Magazine, and Elegant Magazine.
- Featured as an up-and-coming entrepreneur on Notable.ca.
- Part-time professor and contributor to the creation of the Wedding Planning curriculum of the Event Management Program at Humber College.
- Strategically restructured department policies and procedures as a consultant for special event venues and event management companies.
- Co-Founder and Co-chair of Night to Fight MS, a not-for-profit organization raising awareness and donations for ongoing medical research and initiatives to better the lives of Canadians living with Multiple Sclerosis.
Timeline
Social Sales Manager
Drake Hotel Properties
10.2023 - Current
Senior Event Manager
Graydon Hall Manor
06.2022 - 10.2023
Sales Professional & Client Advisor
Tiffany & Co
11.2020 - 06.2022
Chief Operations Officer
Proprietary Innovations Labs Inc.
03.2014 - 10.2017
Founder & Managing Director
Kim Miyama Events
01.2012 - 12.2021
Senior Event Coordinator
Distillery Restaurants Corp
05.2008 - 10.2011
Sales & Catering Coordinator
Compass Group Canada
05.2006 - 04.2008
Honours Post Graduate Diploma - Hospitality Administration
Humber College
Honours Diploma - Hotel and Restaurant Management
Humber College
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