Kiley Bishop
Lloydminster,AB
Summary
Reliable Key Holder Supervisor with experience in overseeing daily operations, managing employees and ensuring customer satisfaction. Possess strong leadership skills, adept at problem-solving and decision-making. Have contributed to revenue growth and operational efficiency in previous roles. Capable of implementing strategies that enhance productivity and foster team cohesion.
Overview
6
6
years of professional experience
Work History
Key Holder Supervisor
boathouse
Lloydminster, Alberta
08.2024 - Current
- Supervised daily operations to ensure smooth store functionality.
- Trained new staff on customer service and operational procedures.
- Managed inventory levels and organized stockroom for efficient access.
- Assisted customers with product selection and addressed inquiries effectively.
- Monitored cash handling processes to maintain accuracy and security.
- Coordinated visual merchandising to enhance product presentation and appeal.
- Implemented loss prevention strategies to minimize theft risks in-store.
- Performed daily cash management duties including deposits, audits.
- Maintained a safe and secure environment within the store.
- Tracked sales data to ensure accurate inventory levels.
- Monitored store performance and identified areas for improvement.
- Supervised cashiers during peak hours of operation.
- Supported the Store Manager in daily operations activities as needed.
- Created promotional displays that increased visibility of merchandise.
- Developed strategies to increase customer loyalty and retention.
- Implemented loss prevention measures to protect against theft and fraud.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Collaborated with management to determine key tasks and delegate to staff members.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Developed extensive product knowledge, growing revenue, and building consumer base.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Counted and balanced registers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired staff in upselling techniques to improve sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used Point of Sale register system to complete transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Researched out-of-stock items to find additional inventory in other store locations.
- Managed daily operations, client relations and IT.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Customer Service Representative
value buds
Lloydminster, Alberta
08.2023 - 08.2024
- Assisted customers with product selection and answered inquiries effectively.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Assisted customers with product selection based on their individual needs and preferences.
- Conducted regular inventory checks to monitor stock levels and identify potential shortages.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed day-to-day duties accurately and efficiently.
- Maintained cash register operations, ensuring cash drawer accuracy throughout shifts.
- Handled customer returns and exchanges following company policies and procedures.
- Collaborated with team members to maintain a clean and organized checkout area.
- Utilized point-of-sale systems to manage sales and track inventory levels effectively.
laborer
meridian technical services
Lloydminster, Alberta
11.2019 - 05.2024
- Assisted in loading and unloading materials at job sites.
- Maintained cleanliness and organization of work areas and equipment.
- Followed safety protocols to ensure a secure work environment.
- Collaborated with team members to complete projects efficiently.
- Supported skilled tradespeople with various labor-intensive tasks as needed.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Worked with team members to ensure efficient workflow throughout the day.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Operated and maintained a variety of equipment including hand and power tools.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Maintained accurate records of inventory levels and product locations in the warehouse.
Farm Laborer
black earth farms
Lloydminster, Alberta
05.2020 - 08.2022
- Participated in pest management activities using safe and effective methods.
- Collaborated with team members to ensure timely completion of farming tasks.
- Maintained cleanliness and organization of tools and farm facilities regularly.
- Followed safety protocols to ensure a secure working environment for all staff.
- Sprayed crops with pesticides to control insects and other pests.
- Repaired fences, gates, buildings, and other structures on the property.
- Performed general maintenance tasks such as painting barns or repairing fences.
- Engaged in land clearing and field preparation activities for new planting seasons.
- Removed roots, rocks and debris from field in preparation for planting.
Education
High School Diploma -
Avery Outreach School
Lloydminster, AB05-2022
Skills
- Visual merchandising
- Inventory management
- Cash handling
- Loss prevention
- Customer assistance
- Team leadership
- Relationship building
- Employee training
- Operational efficiency
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Sales coaching
- Staff training
- Inventory monitoring
- Team training and development
- Workplace safety
- Cash handling accuracy
- Safety enforcement
- Staff training and development
- Loss prevention strategies
- Bank deposits
- Customer service
- Opening and closing coordination
- Drawer counting
- Task delegation
- Product demonstrations
- Basic mathematics
- POS terminal operation
- Shelving
- Multi-tasking
- Cycle counts and audits
- Computer proficiency
- Multitasking capacity
- Strategic planning
- Order processing
- Written communication
- Sales floor organization
- Communication skills
- Problem anticipation and resolution
- Active listening
Timeline
Key Holder Supervisor
boathouse
08.2024 - Current
Customer Service Representative
value buds
08.2023 - 08.2024
Farm Laborer
black earth farms
05.2020 - 08.2022
laborer
meridian technical services
11.2019 - 05.2024
High School Diploma -
Avery Outreach School