Cleo Bol
Toronto
Summary
Attentive retail professional with 3 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
3
3
years of professional experience
Work History
Keyholder
Boathouse
09.2024 - Current
- Supervise daily operations, provide guidance, and resolve staff conflicts while training new employees on store policies, procedures, and sales techniques.
- Ensure exceptional customer service by quickly addressing concerns, problem-solving on the spot, and creating a positive shopping experience.
- Analyze sales performance, leverage tech tools to track key metrics, and implement data-driven strategies to boost revenue.
- Oversee opening and closing procedures, manage cash handling with accuracy, and ensure seamless financial reconciliations.
Team Lead
Roots
07.2023 - 05.2024
- Manage daily activities, provide guidance, and resolve conflicts among staff as well as train new employees on store policies, procedures, and sales techniques.
- Maintain high levels of customer satisfaction by providing exceptional service and addressing concerns promptly.
- Track sales metrics, motivate the team to meet targets, and implement strategies to boost sales.
- Enhance sales through effective merchandising, product placement, and promotional displays.
- Oversee opening and closing procedures, cash management, and daily reconciliations.
Coordinate accurate stock counts and restocking.
Retail Supervisor
Fire Hall Thrift
01.2022 - 06.2023
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Boosted store sales through effective merchandising, product placement, and promotional displays.
• Managed inventory levels for optimal stock availability and minimized overstock situations.
Education
High School Diploma -
All Saints High School
Calgary, AB06.2020
Skills
- Tech Savvy
- Data Analysis & Reporting
- Training & Mentoring
- People Leadership
- Conflict Resolution
- Interpersonal skills
- Collaboration
- Task Delegation
- Time Management
- Inventory Management
Timeline
Keyholder
Boathouse
09.2024 - Current
Team Lead
Roots
07.2023 - 05.2024
Retail Supervisor
Fire Hall Thrift
01.2022 - 06.2023
High School Diploma -
All Saints High School
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