Tara Chance
Coquitlam
Summary
Obtain a position as a team-player in a people-oriented organization where I can maximize my customerservice skills in a challenging environment to achieve our corporate and professional goals together.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Boathouse
11.2023 - Current
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Server
Ricky's All Day Grill
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Manager
Pitt Stop Portables
05.2019 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Providing motivational coaching and performance-based incentives.
Customer Care Representative
ADP Canada
11.2010 - 09.2018
- First contact - act as first point of contact for incoming calls. Determine nature and scope of problem and route to appropriate department.
- Maintain legislative compliance - explain and advise internal policies to clients and provide assistance in completing required documents to maintain SOX compliance.
- Coordinator - work with several departments to complete client requests within tight deadlines
- Detail orientated - detailed and concise documentation of client issue, usually used by multiple departments for follow and in creating solutions for client.
- Versed in conflict resolution - accustomed to working within difficult situations, presenting information in a positive light and conveying value during interactions.
- Scheduling - working with client to schedule input dates based on service agreement and funding agreement.
- Strong communication skills - explain software functionality in simple and easy to understand manner and furnish guidance for data entry into software
Service Supervisor
Panago Pizza
02.2009 - 12.2011
- Recruit - Created/assisted in creating ads for various online job postings for call center positions
- Interview - conducted interviews for customer service positions
- Perform monthly/semi-annual/annual review - probationary reviews, semiannual and annual reviews providing feedback on strengths and opportunities for improvement
- Terminate employment - process service agent terminations with tact and professionalism while ensuring all internal policies are followed and maintaining compliance with applicable labor laws
- Coordinate new hire orientation - Assembled training packages for new hires
- Conduct on-going training - performed ongoing training for groups of 15-25 service reps regarding new and current promotions
- Product expert - act as an point of reference for agents due to detailed knowledge of menus and menu items, nutritional information, allergy warnings
- Franchise liaison - Field questions from franchisees regarding policies for discounts, food costs reimbursements and clarification of promotional information in a concise and easy to understand manner.
- Queue management - Proactively manage multiple in-coming call queues and make real time changes to balance hold times based on a set of dynamic criteria including: incoming call volumes, hold times, staffing levels, average hold times and average answer time.
- Self managed team - work as part of a self managed team to assign and coordinate duties
Bartender
Boston Pizza
08.2006 - 03.2009
- Open and closing duties - open the bar, pre mix the beverages, advise the staff of upcoming specials
- Cash Handling - responsible for opening and closing the cash as well as on shift cash handling
- Serving - responsible to serve the customers at the bar, knowledge of in house specials and the full menu
Quality Assurance
Triple Crown Customer Service
08.2007 - 02.2009
- Conduct reviews for service representatives - use a random sample of phone calls to measure performance based on predetermined set of criteria including: tone and clarity, product knowledge and call resolution.
- Quality reports - Provide written feedback to the supervisory team for review and coaching. Identify opportunities for improvement as well as point out areas of excellence.
- Participate in calibration exercises - take part in weekly calibration meetings to ensure consistency in scoring.
- Policy expert - keep up to date on policy changes to ensure that agents are providing correct and accurate information to clients.
- Agent of change - responsible for explaining and implementing new internal procedures and policies with representatives.
Education
Payroll Certificate - Accounting
Vancouver Community College
Vancouver, None09.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
Serving it right
Pcp certification
Timeline
Server
Boathouse
11.2023 - Current
Server
Ricky's All Day Grill
05.2022 - Current
Sales Manager
Pitt Stop Portables
05.2019 - 05.2020
Customer Care Representative
ADP Canada
11.2010 - 09.2018
Service Supervisor
Panago Pizza
02.2009 - 12.2011
Quality Assurance
Triple Crown Customer Service
08.2007 - 02.2009
Bartender
Boston Pizza
08.2006 - 03.2009
Payroll Certificate - Accounting
Vancouver Community College
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