Kiesha Schell - Pink
Toronto,ON
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Receptionist
Fresh Start Toronto
Tobermory, Ontario
05.2019 - 07.2022
- Managed front desk operations for Fresh Start Toronto
- Scheduled and coordinated appointments and meetings
- Answered and directed incoming phone calls
- Handled mail distribution and office supplies inventory
- Assisted team with administrative tasks as needed
- Utilized office software for data entry and record keeping
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Compiled data from various sources into organized reports for management review.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Scheduled space or equipment for special programs, meetings and conferences.
Shoe Sales Associate
Payless Shoes
Toronto, Ontario
03.2016 - 06.2017
- Assisted customers in selecting shoes based on style and fit preferences.
- Managed inventory levels and organized stockroom for efficient access.
- Demonstrated product features and benefits to enhance customer experience.
- Maintained product displays and ensured store cleanliness and organization.
- Assisted customers in product selection and provided exceptional service.
- Stocked shelves and monitored inventory levels to prevent shortages.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained shoe department by organizing shoes by size, color and style.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Followed company policies and procedures in order to provide excellent customer service.
- Cleaned fitting rooms after each use; removed items left behind by previous customers.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
- Responded to customer inquiries regarding products and services offered.
- Ticketed, arranged and displayed merchandise to promote sales.
Snack Bar Attendant
City Of Toronto
Toronto
07.2014 - 11.2015
- Maintained cleanliness and organization of snack bar area.
- Prepared and served a variety of snack items to customers.
- Managed inventory levels and restocked supplies as needed.
- Delivered prepared food and beverage items promptly to customers' tables and bar area.
- Provided excellent customer service by anticipating guest needs and addressing them quickly and efficiently.
- Operated cash registers and handled customer transactions, including credit card payments.
- Performed additional tasks assigned by management team.
- Maintained the cleanliness of the snack bar area and ensured all areas were stocked with supplies.
- Conducted opening, closing duties such as setting up, breaking down workstations, sanitizing surfaces, replenishing condiments.
- Kept records of inventory levels and restocked shelves as necessary.
- Discarded expired goods on a daily basis according to company policy.
- Adhered to local health regulations regarding food preparation and storage practices.
- Ensured proper portion control for each item served to customers.
- Minimized spoilage risk by handling and storing snack bar foods according to health code standards.
- Complied with all safety guidelines while using kitchen appliances such as slicers and mixers.
- Set up and broke down snack bar daily to serve many customers.
- Restocked condiments, service supplies, and snack bar foods throughout shifts to stay ahead of customer demands.
- Monitored customer satisfaction by responding promptly to complaints or requests for assistance.
- Prepared drinks, salads, sandwiches, burgers, fries, and other food items in accordance with restaurant standards.
- Stored perishables properly according to health department regulations.
- Checked temperature of refrigerators and freezers at regular intervals.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Prepared items according to written or verbal orders, working on several different orders.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Made and served coffee, tea and fountain drinks.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Monitored supply inventory and replenished at end of each day to prepare for next event.
- Measured ingredients according to specified recipes to reduce waste.
- Pleasantly served fresh food and beverages to customers at concession stand.
- Promoted events and menu selections on social media platforms to increase sales.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Directed patrons to restrooms and other amenities within facility.
Day Camp Counselor
City Of Toronto Parks and Recreation
06.2014 - 09.2015
- Supervised daily activities for children in recreational programs.
- Planned engaging games and crafts tailored to diverse age groups.
- Ensured safety protocols were followed during all camp activities.
- Led group discussions to foster teamwork and social skills among campers.
- Collaborated with team members to facilitate smooth program operations.
- Communicated effectively with parents regarding children's progress and behavior.
- Provided guidance and support to campers aged 5-12 in daily activities.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
- Maintained tidy, clean and organized play and work areas.
- Developed lesson plans designed to engage students in meaningful learning experiences.
- Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
- Explained principles, techniques, and safety requirements to activity participants to prevent injury.
- Planned and managed wide range of activities focused on physical and mental development.
- Diversified recreational offerings by building and overseeing activity schedule.
- Communicated regularly with parents and guardians regarding their child's progress or behavioral issues if any arose.
- Cultivated and deepened relationships between staff, families and camp children.
- Facilitated cooperative play among children from diverse backgrounds.
- Provided individual attention to each camper to ensure their needs were met throughout the day.
- Supervised campers during meal times ensuring proper nutrition and hydration.
- Maintained accurate records of attendance and camper progress reports.
- Lead discussions about important topics related to safety and health.
- Encouraged positive social interaction among campers while promoting a respectful environment.
- Recognized and implemented safety standards to minimize incidents or accidents.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Welcomed participants and directed to assigned areas.
- Documented camp activities and progress of campers for administrative records and communication with parents.
Fashion Retail Assistant
Express Fashion Apparel
08.2012 - 12.2012
- Assisted customers with product selection and provided style advice.
- Processed transactions accurately using point-of-sale systems.
- Organized and maintained merchandise displays for visual appeal.
- Trained new staff on customer service standards and store procedures.
- Monitored inventory levels and communicated restock needs to management.
- Conducted price checks on items requested by customers or staff members.
- Created attractive displays to draw attention to new products or promotions.
- Maintained accurate records of all sales transactions, returns, and exchanges.
- Ensured that the store was kept clean and organized at all times.
- Performed daily opening and closing procedures such as counting register funds, completing bank deposits.
Babysitter
Private Childcare Agency
06.2009 - 12.2011
- Supervised child activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks according to dietary needs and preferences.
- Assisted with homework, providing support in various subjects as needed.
- Organized various activities, games, crafts and outings to keep children entertained.
- Communicated with parents about daily activities and any concerning behaviors.
- Remaining alert at all times while caring for multiple children simultaneously.
- Maintained a clean and organized environment, promoting healthy habits and safety.
- Managed scheduling for playdates, appointments, and other events for children.
- Developed and implemented creative games to promote physical activity and learning.
- Communicated regularly with parents about children's behavior and daily activities.
- Provided emotional support to children, fostering trust and open communication.
- Responsibly watched children while parents were out.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Assisting with meals, snacks, and bedtime routines for the children.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Engaging in age-appropriate activities like reading stories or playing games.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Establishing trust through consistent communication with both parents and kids.
- Used organization and time management skills to multitask and keep children on set schedules.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Helped complete homework, school projects and chores.
- Balanced schedules to promote optimal rest, play and educational periods.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Developing creative ways to encourage learning through everyday experiences.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Administering medication when needed according to parent instructions.
- Observed and monitored children's play activities.
- Maintained safe play environment.
- Maintained organized and clean classroom and play areas.
Skills
- Front desk management
- Customer service
- Mail distribution
- Appointment scheduling
- Safety protocols
- Child supervision
Timeline
Receptionist
Fresh Start Toronto
05.2019 - 07.2022
Shoe Sales Associate
Payless Shoes
03.2016 - 06.2017
Snack Bar Attendant
City Of Toronto
07.2014 - 11.2015
Day Camp Counselor
City Of Toronto Parks and Recreation
06.2014 - 09.2015
Fashion Retail Assistant
Express Fashion Apparel
08.2012 - 12.2012
Babysitter
Private Childcare Agency
06.2009 - 12.2011