Lisa Quick
Long Beach
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
MedMen
Santa Ana
04.2018 - 07.2024
- Greeted customers warmly, enhancing their experience at MedMen stores.
- Scheduled appointments for consultations, optimizing customer flow and service delivery.
- Managed phone calls efficiently, directing inquiries to appropriate staff members.
- Maintained organized front desk area, ensuring a welcoming environment for visitors.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Provided information on products and services, addressing customer questions effectively.
- Collaborated with team members to enhance daily operations and customer satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with onboarding of new employees by providing orientation information and support.
- Managed company database and ensured the accuracy of contact information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted with inventory management, tracking supplies and placing orders as needed.
- Prepared welcome packages for new hires.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
Manager
TLC Collective
Los Angeles
01.2013 - 10.2015
- Led team meetings and coordinated project tasks at TLC Collective
- Developed strategies to improve workflow and efficiency at TLC Collective
- Mentored staff in best practices and professional development at TLC Collective
- Managed daily operations and resolved conflicts effectively at TLC Collective
- Implemented new processes to streamline operations at TLC Collective
- Oversaw budget management and resource allocation at TLC Collective
- Organized training sessions for team development at TLC Collective
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Led a team of 31 employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Developed and implemented strategic plans to achieve company objectives.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Ensured compliance with industry regulations and company policies.
- Conducted performance reviews for team members.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Education
Associate of Science - Criminal Justice
Pasadena City College
Pasadena, CA 09.2000 - 05.2006
Skills
- Customer service
- Appointment scheduling
- Data entry
- Front desk management
- Workflow optimization
- Conflict resolution
- Team collaboration
- Administrative support
- Problem solving
- Organizational skills
- Time management
- Attention to detail
- Calm demeanor
- Clerical support
- Customer and client relations
- Telephone skills
- Front desk operations
- Verbal and written communication
- Calendar management
- File management
- Security awareness
- Office management
- Supply management
- Phone etiquette
- Professional and polished presentation
- Scheduling appointments
- Multitasking and prioritization
- Meticulous and organized
- Service-oriented mindset
- Positive and professional
- Customer/Client relations
- Office supply inventory control
- Strategic planning
- Organization skills
Timeline
Receptionist
MedMen
04.2018 - 07.2024
Manager
TLC Collective
01.2013 - 10.2015
Associate of Science - Criminal Justice
Pasadena City College
09.2000 - 05.2006