Carmen Mejia
Southgate
Summary
Dynamic and detail-oriented professional with extensive experience as a Receiving Clerk at East Los Angeles Community College. Proven track record in enhancing operational efficiency through meticulous invoice verification and exceptional customer service. Adept at organization and team collaboration, ensuring high administrative support and client relations standards.
Dedicated Full-Service Associate is passionate about customer service. Focused on solving routine and complex problems to maintain customer satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
East Los Angeles Community College
08.2022 - 07.2024
- Maintained a tidy, organized, and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in the warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Enhanced college application success rates by providing comprehensive guidance on admissions processes and requirements.
- Played a key role in accreditation processes by preparing documentation and coordinating site visits from accrediting agencies, maintaining high standards within the college setting.
- Taught students to navigate the college application process.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up and maintained user accounts and client access.
Security Officer
ABM Security
06.2018 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
BBA - Sociology
California State University, Dominguez Hills
Carson, CA06-2025
Associate of Science - Sociology
East Los Angeles College
Monterey Park, CA07-2022
Skills
- Shipping and Receiving
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- Administrative support
- Clerical support
- Multi-line telephone systems
- Mail distribution
- Front desk operations
- PC proficient
- Certified Microsoft Office specialist
- Customer service
- Material handling
- Invoice verification
- Team collaboration
- Cash handling
- Data entry
- Analytical thinking
- Help desk support
- Programming
- Password resets
- Troubleshooting
- User training
- Customer service representation
- Customer service orientation
- Adherence to high customer service standards
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
East Los Angeles Community College
08.2022 - 07.2024
Security Officer
ABM Security
06.2018 - 11.2020
BBA - Sociology
California State University, Dominguez Hills
Associate of Science - Sociology
East Los Angeles College
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