Kiersten Hopkins
Calgary
Summary
Passionate and results-driven hospitality professional with strong leadership experience and a keen eye for digital engagement. Seeking to transition into a social media role where I can leverage my expertise in customer relations, content creation, and brand marketing to enhance online presence and audience interaction.
Overview
8
8
years of professional experience
Work History
Salary Manager
Cactus Club Cafe
02.2022 - Current
- Managed front-of-house staff, ensuring seamless operations and guest satisfaction
- Oversaw the store's Instagram account, curating engaging content and increasing audience interaction
- Organized and executed birthday and anniversary celebrations to enhance guest experience
- Handled staff training and performance evaluations to maintain a high-functioning team
- Addressed customer inquiries and resolved issues to uphold brand standards
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Night Manager
Township Bar & Grill
09.2019 - 01.2022
- Supervised evening operations, ensuring smooth service and a positive guest experience
- Led a team of servers and bartenders, providing training and support
- Managed end-of-day reports, cash handling, and closing procedures
- Ensured high service standards and conflict resolution when needed
Lead Server
Pop Up Series
06.2021 - 08.2021
- Created a unique and engaging 70s-themed dining experience for guests
- Provided high-level service while managing food and beverage operations
- Handled conflict resolution and tailored experiences to guest preferences
Seasonal Server
JOEY Eau Claire
07.2019 - 11.2019
- Delivered exceptional customer service in a fast-paced, high-volume setting
- Collaborated with the team to enhance overall guest experience
Reception & Sales Admin
Jaguar Land Rover Calgary
09.2018 - 08.2019
- Welcomed clients and facilitated showroom experiences with professionalism
- Managed incoming calls, scheduled appointments, and assisted in administrative tasks
- Tracked vehicle inventory and ensured accurate data entry for streamlined operations
Server
Earls Restaurant
04.2017 - 08.2019
- Provided high-level service, handling multiple tables in a fast-paced environment
- Ensured a polished, welcoming atmosphere for guests
Education
University -
Mount Royal University
Calgary, AB01.2018
High School -
Bishop O’Byrne High School
Calgary, AB01.2015
Skills
- Exceptional communication skills
- Leadership
- Team management
- Social media content strategy
- Audience engagement
- Customer service
- Customer experience creation
- Event coordination
Certifications Additional Skills
- ProServe Certified
- Social media content creation and engagement strategy
- Experience in digital marketing and brand representation
- Highly adaptable and quick learner, excelling in dynamic environments
Timeline
Salary Manager
Cactus Club Cafe
02.2022 - Current
Lead Server
Pop Up Series
06.2021 - 08.2021
Night Manager
Township Bar & Grill
09.2019 - 01.2022
Seasonal Server
JOEY Eau Claire
07.2019 - 11.2019
Reception & Sales Admin
Jaguar Land Rover Calgary
09.2018 - 08.2019
Server
Earls Restaurant
04.2017 - 08.2019
University -
Mount Royal University
High School -
Bishop O’Byrne High School
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