KIERSTEN HOPKINS
Calgary,Canada
Summary
Resourceful and highly organized professional with 12 years of hospitality experience, including 6+ years in leadership and administrative roles. Known for creating exceptional guest experiences, managing large teams, and executing efficient day-to-day operations in fast-paced environments. Adept at scheduling, internal communication, event coordination, and handling multiple priorities with professionalism and care.
Overview
9
9
years of professional experience
Work History
Salary Manager
Cactus Club Cafe
Calgary, Canada
02.2022 - Current
- Manage the front desk operations team, and oversee the entire restaurant of over 100 staff members.
- Lead scheduling, guest coordination, and administrative support across departments.
- Oversee the reservation system and waitlist logistics, ensuring efficiency during peak hours.
- Plan internal events and team recognition initiatives, including staff awards, and training programs.
- Maintain internal communications and hiring documents; assist with onboarding, and training.
- Managed Instagram and social content, increasing engagement and location visibility.
Night Manager
Township Bar & Grill
Calgary, Canada
09.2019 - 01.2022
- Supervised evening operations, including cash handling, shift management, and closing.
- Provided coaching and support to front-of-house staff, ensuring guest satisfaction.
- Trained new hires and led team transitions during high-volume shifts.
- Maintained detailed records for sales, labor, and scheduling.
Seasonal Server
JOEY Eau Claire
Calgary, Canada
07.2019 - 11.2019
- Delivered exceptional customer service in a fast-paced, high-volume setting
- Collaborated with the team to enhance overall guest experience
Reception & Sales Admin
Jaguar Land Rover Calgary
Calgary, Canada
09.2018 - 08.2019
- Served as the first point of contact for clients, supporting the sales team with administrative needs.
- Managed appointment bookings, phone/email correspondence, and front desk operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained vehicle inventory records, and supported marketing material development.
Server
Earls Kitchen + Bar
Calgary, Canada
04.2016 - 08.2019
- Delivered personalized, high-quality service in a fast-paced, high-volume environment, ensuring a positive and memorable dining experience for every guest.
- Anticipated guest needs, and resolved issues swiftly and professionally, consistently exceeding service expectations.
- Maintained detailed knowledge of menu items to confidently make recommendations and upsell, enhancing both guest satisfaction and sales.
Skills
- Office and Administrative Support
- Staff scheduling and coordination
- Internal communication
- Conflict Resolution and Problem Solving
- Guest Experience and Service Excellence
- Event and Meeting Coordination
- Social Media and Digital Communication
- Guest relations
- Team training
- Communication skills
Timeline
Salary Manager
Cactus Club Cafe
02.2022 - Current
Night Manager
Township Bar & Grill
09.2019 - 01.2022
Seasonal Server
JOEY Eau Claire
07.2019 - 11.2019
Reception & Sales Admin
Jaguar Land Rover Calgary
09.2018 - 08.2019
Server
Earls Kitchen + Bar
04.2016 - 08.2019
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