Eric Butcher
3202 Kitchener Street, Vancouver,BC
Summary
Dedicated and results-driven restaurant manager with a proven track record of excellence in restaurant management. Aspiring to leverage over 15 years of hospitality experience to take on the role of General Manager. Adept at overseeing all aspects of restaurant operations, I am committed to creating exceptional dining experiences for guests while driving profitability and staff development. My exceptional team leadership, planning and organizational skills, and guest-centric approach align seamlessly with Tap & Barrel's vision, and I am enthusiastic about the opportunity to continue contribute to its success. With a strong focus on team empowerment, quality service, and financial acumen, I am well-prepared to lead Tap & Barrel to new heights of achievement.
Overview
16
16
years of professional experience
Work History
Salary Manager
Tap & Barrel
05.2017 - Current
- Started as a Server in 2017, at Convention
- April 2019 - moved to TapShack as a full time Shift Leader
- October 2019 - moved to Shipyards as a Server / Shift leader for the winter, before going back to full time shift leading, before being promoted to Salary Manager in March 2021
- In charge of scheduling and hiring pars since October 2021
- Fully capable of running GMO's, Product Orientations, Staff Meetings, Seminars, etc.
- Proven capable of identifying management potential in staff members, and cross-trained these employees
Server / Lead Trainer
LoneStar Texas Bar & Grill
11.2013 - 09.2016
- Helped open 5 new locations across Ontario as a server trainer, ensuring that staff were fully trained and prepared in all brand standards
- Taught new staff how to deliver outstanding service to every guest while maximizing average guest check
- Trained new team members on restaurant procedures, menu items, and performance strategies
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers
Manager / Server / Lead Cook / Dish Washer
For The Halibut Fish & Chips
05.2007 - 08.2012
- Started as a dish washer when the restaurant first opened
- By end of 2007, had moved up to lead cook
- Gained experience in every hospitality position
- In slower winter months, would execute every aspect of the dining experience from start to finish, including preparing orders
Education
Associate of Arts - Economics
Douglas College
New Westminster, BC2019
Skills
- Leadership: Lead by example, setting tone for staff Inspire, motivate, and guide team to success, all while meeting brand standards
- Communication: Able to convey expectations, address concerns, and provide feedback in a positive and encouraging manner Clear and concise communication is essential, whether it's with staff, guests, suppliers, or other managers
- Hospitality Focused Service: Ensuring excellent service is a top priority Adept at handling customer complaints, resolving issues, and creating a welcoming atmosphere
- Team Management: Managing staff, including hiring, training, scheduling, and supervising, all to build and lead a strong team
- Problem-Solving: In the fast-paced hospitality industry, able to make quick decisions and find practical solutions to various challenges, without sacrificing guest experience or brand standards
- Financial Management: Responsible for budgeting, cost control, inventory management, and ensuring the restaurant remains profitable and consistently hitting metrics
Languages
English
Native or Bilingual
Timeline
Salary Manager
Tap & Barrel
05.2017 - Current
Server / Lead Trainer
LoneStar Texas Bar & Grill
11.2013 - 09.2016
Manager / Server / Lead Cook / Dish Washer
For The Halibut Fish & Chips
05.2007 - 08.2012
Associate of Arts - Economics
Douglas College
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