Kiana Shahangian
Toronto,CA
Summary
As a highly trained Sales Associate with three years of experience in delivering exceptional customer service and building strong relationships, I provide personalized product recommendations and in-depth knowledge of store offerings, enhancing customer satisfaction and loyalty. With a focus on customer engagement and store organization, I optimize product displays for a seamless shopping experience. I also lead recruitment and training initiatives to enhance staff performance. Currently, I am seeking a brand to work with to improve store sales and further develop my skills in a dynamic retail environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Lavis
09.2022 - 09.2024
- Maintained strong relationships with employees, fostering teamwork through strategic business growth plans.
- Led content creation for social media to attract and engage customers.
- Assisted in recruitment, including interviewing, hiring, and training new employees.
- Provided guidance and support to staff, enhancing their performance and contribution to store success.
Sales Associate
Haft
04.2022 - 06.2022
- Built strong customer engagement for a seamless shopping experience.
- Maintained store organization and optimized product displays.
- Assisted with transactions, including payments and returns, following store policies.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
Sales Associate
Dorsa Shoes and Clothing Center
04.2021 - 02.2022
- Assisted customers with personalized product recommendations based on their needs.
- Provided in-depth product knowledge to keep customers informed about store offerings.
- Built strong customer relationships to enhance brand loyalty and satisfaction.
- Delivered a superior shopping experience by prioritizing customer satisfaction.
- Checked store stock to ensure availability of products for customers.
Education
Bachelor of Science -
York University
Toronto, ONSkills
- Costumer service
- Time management and multitasking abilities
- Teamwork and collaboration
- Flexibility to adapt to different roles within the team
- Listening skills
- Retail Store Operations
- Persuasive selling techniques
- Cash Handling
- Inventory Control
Languages
English
Full Professional
Persian
Native or Bilingual
Accomplishments
- costumer satisfaction: received positive feedback from costumers and improved brand loyalty .
- Increased sales: Improving lavis clothing brand digital content and gaining more than 60000 followers in less than a month
- cash management: being able to do transactions with no mistakes throughout my whole working periods in Lavis and utopia
volunteer experience
- participating in a big children's charity organization, Tehran 2022-2023
Timeline
Assistant Manager
Lavis
09.2022 - 09.2024
Sales Associate
Haft
04.2022 - 06.2022
Sales Associate
Dorsa Shoes and Clothing Center
04.2021 - 02.2022
Bachelor of Science -
York University
Similar Profiles
Chloe SitzmannChloe Sitzmann
House Sitter at Jennifer LavisHouse Sitter at Jennifer Lavis
Simranjeet SinghSimranjeet Singh
Motor Mechanic at Lavis Automotive and crash repair PTY LTDMotor Mechanic at Lavis Automotive and crash repair PTY LTD
Prasad LollaPrasad Lolla
Technical Consultant at Lavis EngineeringTechnical Consultant at Lavis Engineering
ERNESTO JR CONDINOERNESTO JR CONDINO
Personal Support Worker at VHA Home HealthCarePersonal Support Worker at VHA Home HealthCare
YINGQI YANGYINGQI YANG
Design Assistant at PETER SLAM & ASSOCIATES.Design Assistant at PETER SLAM & ASSOCIATES.