Khushpreet Kaur
Mississauga,Canada
Summary
Dynamic professional with a proven track record at Tim Hortons, excelling in customer service and team leadership. Skilled in data analysis and quality assurance, I pioneered a customer feedback system that enhanced service satisfaction by 10%. Committed to driving efficiency and fostering a collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food service supervisor
Tim Hortons
Moncton, CA
09.2020 - Current
- Evaluated customer needs and provided tailored solutions to ensure high-quality service.
- Supervised and scheduled activities of the food service team to maintain efficiency.
- Managed inventory records accurately to ensure optimal stock levels.
- Established and enforced work procedures to create a productive environment.
- Ensured compliance with cash handling policies to maintain financial accuracy and security.
- Monitored safety compliance and reported incidents promptly to maintain a safe workplace.
- Assisted in brand training and consistently adhered to company standards and policies.
- Eager to master new skills and contribute positively to a dynamic team environment.
- Pioneered a customer feedback system that led to a 10% improvement in service satisfaction scores.
- Streamlined customer order process, reducing wait times by 15%.
Administrative Assistant
Moncton City Hospital
Moncton, CA
01.2021 - 02.2021
- Scheduled appointments and managed administrative tasks efficiently.
- Handled data entry, billing, and accounting with attention to detail.
- Managed files and updated reports accurately.
- Assisted with medical billing and maintained confidentiality.
- Transcribed medical records accurately from physician dictation.
- Orchestrated seamless administrative workflows, boosting office efficiency.
- Enhanced data system integrity, reducing errors in financial entries.
- Implemented new document management solutions, cutting retrieval times.
- Supported staff by ensuring accurate medical records, aiding effective patient care.
- Pioneered administrative reforms to streamline hospital operations.
- Developed new administrative strategies to optimize hospital workflows.
- Enhanced file system efficiency, cutting document retrieval times significantly.
Team Lead
Staffing solutions
Brampton, CA
11.2019 - 08.2020
- Monitored sales and merchandise displays to ensure they were in a presentable condition, taking corrective actions such as restocking or reorganizing products.
- Handled stock carefully and safely.
- Supported the fulfillment team during peak holidays, assisting them in fulfilling large volumes of orders daily to meet processing targets.
- Picked all orders with 100% accuracy despite being during peak times.
- Trained newly hired staff and monitored employee performance.
- Streamlined team processes, enhancing productivity by 20% through effective management.
- Enhanced visual merchandising, boosting customer engagement and sales.
- Reduced stock discrepancies by 25% through precise inventory audits.
- Initiated a quality control system, reducing customer complaints by 15%.
- Designed an automated reporting tool to enhance data accuracy.
- Dedicated to pioneering innovative solutions in a dynamic work environment.
Education
Administrative professional - Health services
New Brunswick Community College
Moncton, NB02.2022
Administrative professional -
New Brunswick Community College
Moncton, NB06.2021
Skills
- Software proficiency
- Financial analysis and data analysis
- Technology integration
- Data entry and quality assurance
- Visual merchandising
- Market research and e-commerce strategy
- Cybersecurity awareness
- Risk assessment
- Digital marketing strategies
- Entrepreneurial mindset
Certification
- First Aid
- Smart Serve
Timeline
Administrative Assistant
Moncton City Hospital
01.2021 - 02.2021
Food service supervisor
Tim Hortons
09.2020 - Current
Team Lead
Staffing solutions
11.2019 - 08.2020
Administrative professional - Health services
New Brunswick Community College
Administrative professional -
New Brunswick Community College
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