Monica Aban
Lethbridge,Alberta
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
A&W Restaurants
North Lethbridge, AB
03.2023 - Current
- Maintaining waste products on record book
- Record, check, update before sending the schedule to the main office
- Record, log int the waste sheet for waste products
- Counting and balancing the money in everyday shifts
- Ensure quality and safe foods thru product quality checking
- Oversee daily operations of restaurant and avoid slow service and complaints
- Supervise and positioning staff every day to run the operation smooth to give the best speed of service and serve quality and safe products.
Bakery Associate
Walmart Canada
Pincher Creek
03.2024 - 06.2024
- Handling customer service inquiries and providing a positive customer experience
- Ensuring the department is well stocked and presented
- Zones the department
- Adheres to standards and policies for cold chain compliance, thermometer calibrations, temperature recording, food handling, product rotation, sell-by dates, and expiration dates
- Follows proper procedures for; Ordering, clearance, markups/markdowns, signing/flagging/pricing/labels.
Food Service Supervisor
McDonald's
Saint Jerome, Quebec
11.2021 - 02.2023
- Record, check, update before sending the schedule to the main office
- Record, log int the waste sheet for waste products
- Counting and balancing the money in everyday shifts
- Ensure quality and safe foods thru product quality checking
- Oversee daily operations of restaurant and avoid slow service and complaints
- Supervise and positioning staff everyday to run the operation smooth to give the best speed of service and serve quality and safe products.
Shift Manager
Kenny Rogers Roasters
Taguig, Philippines
09.2019 - 06.2021
- Office Administration Manager
- Building, Equipment and Facility Management ensures my store is always on track on any repairs or pest control
- Training employees on the rules, policies and standard of company management
- Strictly always implementing standards and giving some training materials and tools
- Guest Experience Manager to provide excellent customer service and address properly complaint and winning them back
- Handling cash replenishment, intact sales deposit, cash funds and master funds of store.
Reservation agent and marketing assistant
MR travel Inc
Manila, Philippines
07.2011 - 09.2012
- Answering phone calls and inquiries of clients
- Reserving air tickets and hotels for client
- Processing invoices and billings
- Filing documents for prospective clients
- Scheduling meetings and preparing documents services we offered
- Giving quotations for airfare and hotels and packages domestic and international travels
- Assisting legal documents for travels such as passports, visa, and others.
Management Trainee
Transmarco Co Ptd Ltd/ Hush Puppies Shoes and Apparels
Singapore
04.2010 - 04.2011
- Supervising sales associates, handling customer complaints and providing excellent customer service
- Ensures presentable and visible displays of items in the correct section
- Assisting customers need and wants by asking their preferences and suggesting other items if necessary
- Addressing customer feedback and complaints properly
- Handle inventory and ordering of the items that is fast moving and put on sales on the items that are old or slow moving.
Education
Financial Insurance Advisor -
Bachelor's degree in business administration - Financial Management
Post secondary education in Canada - Accounting and bookkeeping online course
Career City College
01.2025
Skills
- Telephone etiquette
- Computer literate (Microsoft office)
- Time management
- Attention to detail
- Organizational skill
- File management
- Communication skill (written and oral)
- Proficiency with email platforms (eg, Gmail & iCloud Mail)
- Calendar Management
- Printer, scanner and faxes
- Clearview Service Software
Languages
English
Professional Working
Timeline
Bakery Associate
Walmart Canada
03.2024 - 06.2024
Food Service Supervisor
A&W Restaurants
03.2023 - Current
Food Service Supervisor
McDonald's
11.2021 - 02.2023
Shift Manager
Kenny Rogers Roasters
09.2019 - 06.2021
Reservation agent and marketing assistant
MR travel Inc
07.2011 - 09.2012
Management Trainee
Transmarco Co Ptd Ltd/ Hush Puppies Shoes and Apparels
04.2010 - 04.2011
Financial Insurance Advisor -
Bachelor's degree in business administration - Financial Management
Post secondary education in Canada - Accounting and bookkeeping online course
Career City College