Monica Aban
Lethbridge,Alberta
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
A&W Restaurants
03.2023 - Current
- Maintaining waste products on record book
- Record, check, update before sending the schedule to the main office
- Record, log int the waste sheet for waste products
- Counting and balancing the money in everyday shifts
- Ensure quality and safe foods thru product quality checking
- Oversee daily operations of restaurant and avoid slow service and complaints
- Supervise and positioning staff every day to run the operation smooth to give the best speed of service and serve quality and safe products.
Bakery Associate
Walmart Canada
03.2024 - 06.2024
- Handling customer service inquiries and providing a positive customer experience
- Ensuring the department is well stocked and presented
- Zones the department
- Adheres to standards and policies for cold chain compliance, thermometer calibrations, temperature recording, food handling, product rotation, sell-by dates, and expiration dates
- Follows proper procedures for; Ordering, clearance, markups/markdowns, signing/flagging/pricing/labels.
Food Service Supervisor
McDonald's
11.2021 - 02.2023
- Record, check, update before sending the schedule to the main office
- Record, log int the waste sheet for waste products
- Counting and balancing the money in everyday shifts
- Ensure quality and safe foods thru product quality checking
- Oversee daily operations of restaurant and avoid slow service and complaints
- Supervise and positioning staff everyday to run the operation smooth to give the best speed of service and serve quality and safe products.
Shift Manager
Kenny Rogers Roasters
09.2019 - 06.2021
- Office Administration Manager
- Building, Equipment and Facility Management ensures my store is always on track on any repairs or pest control
- Training employees on the rules, policies and standard of company management
- Strictly always implementing standards and giving some training materials and tools
- Guest Experience Manager to provide excellent customer service and address properly complaint and winning them back
- Handling cash replenishment, intact sales deposit, cash funds and master funds of store.
Reservation agent and marketing assistant
MR travel Inc
07.2011 - 09.2012
- Answering phone calls and inquiries of clients
- Reserving air tickets and hotels for client
- Processing invoices and billings
- Filing documents for prospective clients
- Scheduling meetings and preparing documents services we offered
- Giving quotations for airfare and hotels and packages domestic and international travels
- Assisting legal documents for travels such as passports, visa, and others.
Management Trainee
Transmarco Co Ptd Ltd/ Hush Puppies Shoes and Apparels
04.2010 - 04.2011
- Supervising sales associates, handling customer complaints and providing excellent customer service
- Ensures presentable and visible displays of items in the correct section
- Assisting customers need and wants by asking their preferences and suggesting other items if necessary
- Addressing customer feedback and complaints properly
- Handle inventory and ordering of the items that is fast moving and put on sales on the items that are old or slow moving.
Education
Financial Insurance Advisor -
Bachelor's degree in business administration - Financial Management
Post secondary education in Canada - Accounting and bookkeeping online course
Career City College
01.2025
Skills
- Telephone etiquette
- Computer literate (Microsoft office)
- Time management
- Attention to detail
- Organizational skill
- File management
- Communication skill (written and oral)
- Proficiency with email platforms (eg, Gmail & iCloud Mail)
- Calendar Management
- Printer, scanner and faxes
- Clearview Service Software
Languages
English
Professional Working
Timeline
Bakery Associate
Walmart Canada
03.2024 - 06.2024
Food Service Supervisor
A&W Restaurants
03.2023 - Current
Food Service Supervisor
McDonald's
11.2021 - 02.2023
Shift Manager
Kenny Rogers Roasters
09.2019 - 06.2021
Reservation agent and marketing assistant
MR travel Inc
07.2011 - 09.2012
Management Trainee
Transmarco Co Ptd Ltd/ Hush Puppies Shoes and Apparels
04.2010 - 04.2011
Financial Insurance Advisor -
Bachelor's degree in business administration - Financial Management
Post secondary education in Canada - Accounting and bookkeeping online course
Career City College
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