Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Khushi Joshi

Khushi Joshi

Waterloo,ON

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative / Cashier

Dmart
07.2020 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Package Handler

Rajmi Retails
Anand, Gujarat
01.2020 - 07.2022
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Labeled parcels accurately according to company guidelines.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.

Education

BBA - Project Management

Yorkville University
Toronto, ON
03.2026

Skills

  • Data Entry
  • Report Generation
  • Account updating
  • Paperwork Processing
  • Product Knowledge
  • Consultative Sales
  • Customer Service
  • Problem-solving abilities
  • Reading Comprehension
  • Credit adjustments
  • Store maintenance
  • Stock management
  • Scheduling
  • Sales expertise
  • In-store support
  • Multi-Task Management

Certification

  • FY22/23 Best Employee of the Year(D Mart)

Timeline

Customer Service Representative / Cashier

Dmart
07.2020 - 09.2023

Package Handler

Rajmi Retails
01.2020 - 07.2022

BBA - Project Management

Yorkville University

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Khushi Joshi