Joanne Hails

Detail-oriented and compassionate administrative and customer service professional with over 25 years of diverse experience across retail, healthcare, and corporate settings. Skilled in client relations, office management, and problem-solving. Proficient in Microsoft Office, SAP, and administrative systems. Seeking a full-time role in Saskatoon to contribute strong interpersonal and organizational abilities.

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

• Product Promotion - Upsold products and motivated customers to upgrade current product plans.
• Cashier - Achieved the highest Number of new credit accounts opened within one month.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints, and customer satisfaction.
• Trained and mentored numerous employees.
• Customer Relations - Earned the highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Monetary Transactions - Handled cash, cheque, credit, and automatic debit card transactions with 100% accuracy.
• Supervised a team of 5 staff members.

• CAP - Certified Administrative Professional
• CPSP - Certified Professional Sales Person
• Certified Food Safety Handler, The Canadian Institute of Food Safety (CIFS) - March 2022 - March 2027

• Sherbrooke Nursing Home, Engaged residents in activities and assisted during special events.
• Cosmopolitan Industries, Assisted employees with sorting paper in their recycling department, as well as stuffed envelopes containing value coupons from various companies, within Saskatoon. I also went lawn bowling with many employees with special needs, who work at Cosmopolitan Industries.
• During my Grade 12 Christian Ethics hours, I had the privilege of participating in E.D. Feehan High School’s Children’s Christmas Party and Special Olympics Day. These two profoundly meaningful experiences opened my eyes to the kind of career I feel called to pursue—one rooted in service, empathy, and support for others.
• My passion for helping others is also deeply personal. My son, now 22, was born with Tetralogy of Fallot and Laryngomalacia. At just 2½ months old, he underwent open-heart surgery in Edmonton. Over the years, he was diagnosed with Borderline ADHD, High Functioning Autism (Asperger’s Syndrome), Sensory Processing Disorder, and developmental delays. Navigating his complex medical and developmental needs required unwavering dedication, and I decided to stay home with him during his formative years. This choice, while resulting in an employment gap, reflects my commitment to caregiving and advocacy.
• These life experiences have shaped my values and aspirations. They’ve taught me patience, resilience, and the importance of inclusive support systems. I am now eager to channel these lessons into a meaningful career where I can make a difference in the lives of others—especially those facing challenges similar to what my family has overcome.

• Jim Pattison Children's Hospital Foundation
• Stollery Children's Hospital
• Ronald McDonald House, Edmonton, Alberta, Canada
• Mending Little Hearts Foundation
• Children’s Healthy-Heart Activity Monitoring Program in Saskatchewan (CHAMPS)
• Autism Services, Saskatoon, Saskatchewan, Canada
• Kinsmen Childrens Centre (KCC) Saskatoon
• Bishop Murray High School
• OUT Saskatoon
• Black Lives Matter