Summary
Overview
Work History
Education
Skills
Languages
Awards
References
References
Timeline
Generic

DEEPI GILL

Red Deer,AB

Summary

A resourceful technical support representative with 0–1 year of experience expertly delivers crucial troubleshooting and technical issue resolution for improved organisational efficiency. Positive end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organisational and regulatory compliance, security flaws, and upgrade challenges.

Overview

3
3
years of professional experience

Work History

Customer Service Representative / Cashier

Canadian Tire
04.2023 - Current
  • Provided excellent customer service by addressing inquiries and resolving issues
  • Efficiently processed transactions as a cashier, ensuring accuracy and a positive customer experience
  • Demonstrated strong multitasking abilities by handling both customer service responsibilities and cashier duties effectively
  • Managed online orders, ensuring timely and accurate processing and delivery
  • Collaborated with the team to streamline online order procedures for improved efficiency
  • Demonstrated a strong understanding of the online ordering system to assist customers with inquiries and troubleshooting.

Technical Support Representative

Shaw
09.2023 - 11.2023
  • Provided technical support to customers via phone, email, and chat, resolving issues related to internet connectivity, cable TV reception, and phone service
  • Diagnosed and troubleshooted hardware and software problems, ensuring timely resolution and minimizing downtime for customers
  • Educated customers on product features, services, and troubleshooting techniques to empower them to resolve future issues independently
  • Escalated complex issues to appropriate teams for further investigation and resolution, ensuring thorough follow-up and customer satisfaction
  • Maintained accurate records of customer interactions and technical solutions in the company's CRM system
  • Actively participated in training sessions and workshops to enhance technical knowledge and customer service skills.

Cashier / Gas Station Attendant

Fas Gas
08.2022 - 05.2023
  • Performed opening and closing tasks
  • Processing cash transactions and maintaining records of fuel sales
  • Using a computerized point-of-sale system to provide information about products to customers
  • Cleaning and maintaining the facility, including restocking snacks and drinks and performing maintenance tasks.

Call Center Representative

Cyitechsearch Interactive Solutions
Punjab
04.2021 - 03.2022
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

Software development -

Red Deer Polytechnic
08.2023

IT in Computer operator assistant -

Government Women IT
01.2021

Skills

  • Complaint resolution
  • Paperwork Processing
  • Data Entry
  • Call Management
  • Product Knowledge
  • Inbound and Outbound Calling
  • Information Security
  • Customer Service
  • Shipping and receiving understanding
  • Hardware diagnostics
  • User Support
  • Technical Troubleshooting
  • MS Office proficiency

Languages

  • English
  • Punjabi

Awards

  • Awarded by National Sikh organization
  • Gold Medalist in Science National Olympiad, SOF

References

Available on Request

References

References available upon request.

Timeline

Technical Support Representative

Shaw
09.2023 - 11.2023

Customer Service Representative / Cashier

Canadian Tire
04.2023 - Current

Cashier / Gas Station Attendant

Fas Gas
08.2022 - 05.2023

Call Center Representative

Cyitechsearch Interactive Solutions
04.2021 - 03.2022

Software development -

Red Deer Polytechnic

IT in Computer operator assistant -

Government Women IT

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DEEPI GILL