Angad Luthra
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative / Cashier
Almadina Wood Oven And Grill
12.2020 - 11.2023
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative / Cashier
Tandoori Express
09.2019 - 11.2022
- Ensured customers had a positive dining experience by offering prompt and courteous service, including answering questions and handling complaints.
- Processed customer payments, including credit/debit card transactions, ensuring accurate and efficient transactions.
- Assisted in resolving customer disputes and concerns through active listening and problem-solving techniques.
- Maintained accurate records of transactions and handled cash and credit card payments in compliance with company policies.
- Supported team members in achieving customer service goals by offering assistance and providing feedback.
Education
Game Design - Creative Industry
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None09-2019
Skills
- Scheduling
- Account updating
- Complaint resolution
- Team development
- Client relations
- Data collection
- Professional telephone demeanor
- Appointment scheduling
- Sales expertise
Timeline
Customer Service Representative / Cashier
Almadina Wood Oven And Grill
12.2020 - 11.2023
Customer Service Representative / Cashier
Tandoori Express
09.2019 - 11.2022
Game Design - Creative Industry
Conestoga College Institute of Technology And Advanced Learning
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