Khushbu Randeria
HAMILTON,ON
Summary
Dynamic Administrative Assistant with a proven track record at Parkway Physio, excelling in strategic planning and skilled collaboration. Demonstrated expertise in health and safety regulations and adept at conflict resolution, ensuring optimal team performance and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Good Shepherd – Assisted Living
Hamilton, Canada
11.2022 - Current
- Multitasking: Maintained care continuity through multidisciplinary teamwork and collaboration, and the ability to work on multiple tasks within due dates.
- Customer service: Engaged patients in meaningful conversation, socialization, and activity, while providing personal care assistance, maintaining self-esteem, and general wellness.
- Collaborates effectively with diverse teams to achieve organizational goals, fostering a supportive and cooperative work environment.
- Problem-solving: Using the STAR method, try to resolve possible situations that arise among staff or with clients 40%.
- Time management: Prioritize work according to its needs using tools, either electronic or old-fashioned paper-based, and also create daily task lists, staying ahead of deadlines.
- Health and safety compliance: knowledge and adherence to health and safety regulations, including proper food handling, cleanliness, and sanitation protocols.
Physical Therapist Assistant
Parkway Physio
Stoney Creek, Canada
02.2022 - 06.2023
- Scheduling and calendar management: Coordinate meetings, appointments, and travel arrangements for executives or teams, ensuring proper time management and no scheduling conflicts, arranging logistics for events and conferences, preparing meeting agendas, taking notes, and following up.
- Documentation and office support: Organizing files, maintaining records, drafting reports, and ensuring all documents are up-to-date and easily accessible, managing office supplies, coordinating office maintenance, and providing general clerical support to staff.
- Communication: Communicate appropriately and effectively, friendly but professional, through verbal, nonverbal, written, and electronic means, with clients, their families, and significant others, occupational therapists, physiotherapists, and other health care providers, along with handling phone calls, emails, and other correspondence, ensuring messages are accurately relayed and timely responses are provided.
- Confidentiality and Compliance: Handle sensitive information with confidentiality, ensuring that privacy and security protocols are maintained.
- Followed all HIPAA rules and regulations regarding patient confidentiality, company policies, and procedures related to administrative functions and safety.
- Leadership and team management: lead and manage a team of employees, including hiring, training, scheduling, and performance management.
Senior Caregiver
HomeInstead
Hamilton, Ontario
07.2019 - 01.2023
- Coordination: Doctor appointments, exercise routines, recreation, and family visits to maintain clients' schedules, and ensure comprehensive care. Detailed records of services performed, client status, and progress were kept in logbooks and reports. In collaboration with a multidisciplinary team, regularly updated care plans ensure optimal client outcomes.
- Proactive: Demonstrates a forward-thinking approach by anticipating challenges and opportunities, taking the initiative to implement solutions, and driving continuous improvement.
- Safety and Emergency Management: Recognizing health emergencies, and taking prompt action when necessary.
- Client engagement: Building rapport with clients, providing emotional support, and participating in recreational activities.
- Care Plan Development: Customizing care plans based on individual client needs and goals.
Education
High School Diploma -
Academy of Learning Career College
Hamilton, ON07-2022
Associate of Applied Science - Health Wellness And Fitness
Mohawk College of Applied Arts And Technology
Hamilton, ON05-2020
Bachelor of Science - Bachelor of Physiotherapy
Gujarat
India08-2018
Skills
- Analytical thinking
- Data-Driven
- Conflict resolution
- Communication
- Strategic planner
- Skilled collaboration
- Project management
- Health and safety regulations
- Inventory management
Certification
- Health and Safety Ontario Certification
- CPR and First-Aid Certification Current & U-First
- Mental Health First-Aide & Palliative Care Training
- Gentle Persuasion Approach
- LGBTQA12 awareness
References
References available upon request.
Timeline
Personal Support Worker
Good Shepherd – Assisted Living
11.2022 - Current
Physical Therapist Assistant
Parkway Physio
02.2022 - 06.2023
Senior Caregiver
HomeInstead
07.2019 - 01.2023
- Health and Safety Ontario Certification
- CPR and First-Aid Certification Current & U-First
- Mental Health First-Aide & Palliative Care Training
- Gentle Persuasion Approach
- LGBTQA12 awareness
High School Diploma -
Academy of Learning Career College
Associate of Applied Science - Health Wellness And Fitness
Mohawk College of Applied Arts And Technology
Bachelor of Science - Bachelor of Physiotherapy
Gujarat
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