Khushboo Thiagaraj

• Led the development and design of a Generative-AI software for due diligence, leveraging Microsoft OpenAI’s GPT-4o and GPT-4 Turbo models to automate contract analysis, risk assessment, and compliance verification, delivering innovative, scalable, and client-focused solutions.
• Orchestrated the transition of an entire partnership to Azure DevOps, standardizing DevOps workflows, implementing CI/CD best practices, and enabling seamless cross-team collaboration, significantly enhancing delivery timelines and operational efficiency.
• Standardized internal processes for Generative AI & Microsoft teams using SAFe principles, ensuring synchronized sprint cycles, structured release management, and improved cross-functional collaboration.
• Pioneered Scrum framework adoption and Agile training, fostering a culture of iterative delivery, improved project execution, and stronger team alignment.
• Developed and configured GitHub Actions to automate manual workflows, reducing QA and development overhead through automated test pipelines, Code Owners assignments, and pull request validation, improving overall code quality and reducing deployment risks.
• Implemented SDLC testing phases using ATDD/TDD methodologies, automating regression and integration testing to improve software reliability and accelerate feature releases.
• Established QA processes using Azure DevOps Test Plans, managing end-to-end testing across Dev, QA, and Staging environments, ensuring the reliability and performance of AI-driven and banking solutions.
• Designed and implemented secure infrastructure solutions for AI and banking projects, ensuring data integrity, compliance, and security best practices through encryption, role-based access controls (RBAC), and audit logging mechanisms.
• Managed large-scale data migration projects on Azure, implementing risk mitigation strategies, failover planning, and real-time monitoring to minimize downtime and preserve data integrity.
• Configured Azure DevOps with PowerShell scripting, automating project reporting, creating real-time dashboards, and providing executive stakeholders with actionable insights on project health.
• Streamlined CI/CD pipelines across Azure DevOps and GitHub, integrating automated build validation, multi-environment deployments, and stakeholder notifications, optimizing software delivery and reducing manual effort.
• Orchestrated functional and regression testing workflows using Selenium and Postman for web applications and REST APIs, ensuring high test coverage, performance reliability, and compliance with client expectations.
• Led Okta authentication and role-based access control (RBAC) implementation, ensuring secure access management for banking applications while meeting industry compliance standards.
• Leveraged golf as a strategic pre-sales tool to foster business growth, enhance client relationships, and generate interest in proprietary AI and software solutions.
• Provided strategic consulting to clients on AI-driven business transformation, guiding them on best practices for risk management, compliance automation, and AI-powered efficiency improvements.

Notable Projects:
Electronic Funds Transfer (EFT) & Digital Payment Infrastructure

• Led the development and implementation of an EFT platform for one of Canada’s largest banks, supporting secure wire transfers, ACH payments, and real-time settlements for millions of transactions.
• Managed a hybrid development approach, balancing Waterfall milestone reporting with Agile-based trunk development, ensuring compliance with external stakeholder requirements while enabling rapid internal iteration.
• Implemented Git branching strategies to support trunk-based development, allowing parallel feature development, faster code integration, and risk-free deployments.
• Automated CI/CD workflows using GitHub Actions, enabling build validation, multi-environment deployments, and automated rollback strategies, ensuring secure and efficient financial transactions.
• Established comprehensive QA testing workflows, integrating smoke testing, regression testing, API testing (Postman, Swagger), and end-to-end validation to ensure system reliability and compliance.
• Optimized DevOps infrastructure for banking applications, implementing automated deployment governance, real-time performance monitoring, and security controls for a highly regulated environment.
• Planned and executed go-live risk mitigation strategies, including disaster recovery plans, failover strategies, and continuous monitoring to prevent transaction disruptions.
• Successfully launched the EFT platform on schedule, delivering enhanced security, operational efficiency, and improved financial transaction accuracy.

AI-Powered Legal Due Diligence Software

• Led the enterprise-wide deployment of KPMG’s AI-powered legal due diligence platform, leveraging GPT-4o and GPT-4 Turbo models to automate contract risk analysis and compliance verification.
• • Developed AI-driven contract intelligence models, enabling automated extraction, classification, and validation of legal clauses, improving compliance tracking and efficiency.
• • Built and deployed risk assessment AI models using NLP and ML algorithms, detecting high-risk clauses, missing obligations, and regulatory non-compliance in legal documents.
• • Integrated AI-powered automation into KPMG’s enterprise compliance platforms, reducing manual review effort and improving risk assessment accuracy.
• • Established AI model governance frameworks, ensuring regulatory compliance and best practices in model versioning, retraining, and deployment workflows.
• • Implemented contract review automation workflows, allowing real-time legal team collaboration on AI-generated insights, enhancing user adoption.
• • Configured AI lifecycle management within Azure DevOps, integrating automated model versioning, compliance updates, and continuous retraining pipelines.
• • Developed robust QA testing strategies for AI models, implementing automated regression testing, integration testing, and API validation using Postman and Swagger.
• • Managed Agile execution and sprint planning, aligning legal, compliance, AI research, and software engineering teams to accelerate feature development and adoption.

• Drove organization-wide adoption of AI-powered legal automation, collaborating with business stakeholders to ensure seamless integration, training, and regulatory alignment.

• Managed product lifecycle for reconciliation software, achieving a 70% decrease in errors and maintaining 90% accuracy. Automated month-end reconciliation by standardizing vendor statements, resulting in a clean P&L.
• Developed and implemented an in-house payment gateway system for processing millions of transactions, incorporating API fallback methods for enhanced reliability.
• Streamlined software development operations by integrating QA processes with GitHub workflows, implementing SQL for data validation, and facilitating effective collaboration between users and developers to meet acceptance criteria.
• Incorporated feedback loops into the product release cycle, resulting in metric-driven tracking of customer use cases and continuous improvement of the product.
• Led and facilitated the adoption of agile methodologies and Jira processes, improving team efficiency and alignment with business objectives.
• Enhanced documentation and reduced post-launch inquiries by implementing standardized Jira and Confluence practices. Created custom JQL queries and real-time reporting dashboards.
• Aligned stakeholders on project scope and delivery through the use of Visio to map user journey, and Figma to develop functioning prototypes.
• Developed and implemented manual test cases to validate software functionalities, ensuring compliance with business requirements.
• Implemented Change Management practices, coordinating releases, and facilitating Go-No-Go meetings for seamless deployment.
• Reported directly to the CFO, providing bi-weekly status updates to the C-suite on projects under finance and accounting, fraud, and loss prevention.

• Launched and managed loyalty programs integrated with POS systems, driving customer engagement for over 10,000 franchise locations.
• Initiated PMO establishment during Covid, serving as an indirect link to the C-suite.
• Streamlined data integration through POS systems, centralizing data warehousing, and facilitating BI-report accessibility.
• Managed vendor relationships to establish e-commerce presence and enhance omnichannel experiences. Successfully integrated payment solutions for in-store terminals and online transactions, benefiting MTY Canada brands.
• Facilitated the QA efforts for integrated POS and payment solutions, ensuring rigorous testing and high-quality deliverables.
• Negotiated and finalized contracts, including MSAs, FSAs, and SLAs, ensuring clear expectations and successful project outcomes.
• Reported directly to the C-suite with weekly status updates on various initiatives including loyalty program, Pos Migration and gift card launches.

• Successfully managed and delivered a multimillion-dollar digital transformation project ahead of schedule, creating a programmatic advertising platform that generated ROI within 3 months.
• Worked closely with backend and frontend teams, database architects, data science, and sales to define project requirements and achieve critical milestones, including MVP and Definition of Done (DoD).
• Managed migration of system in batches to minimize risk and disruption, developed a comprehensive cross-project Risk Management Plan, applying PMI-RMP guidelines to ensure compliance and stakeholder alignment.
• Implemented advanced security measures and financial protection systems, including 3D Secure 2 (3DS2) for enhanced online payment security, robust payment gateway systems, and compliance with PCI DSS and PSD2 regulations. Ensured secure handling of sensitive financial data and adherence to industry standards.
• Leveraged JIRA for progress tracking and introduced new processes for Work Breakdown Structure (WBS) consolidation. Established MS Project and Excel integration for streamlined project planning.