Khatamah Madadi
Toronto,Ontario
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer Crisis Responder Texting Service
Kids Help Phone
12.2023 - Current
- Enhanced caller satisfaction by actively listening and providing empathetic support during crisis situations.
- Reduced escalation rates by calmly and effectively addressing callers'' concerns and providing appropriate resources.
- Increased caller trust with compassionate communication, ensuring a safe environment for discussing sensitive issues.
Volunteerd
Mississauga Food Bank
08.2023 - 11.2023
- Enhanced community engagement by organizing and leading outreach events
- Boosted fundraising efforts, securing valuable donations through targeted campaigns
Technical Assistant
Toronto Metropoliant Unisersity
06.2023 - 07.2023
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction
Volunteered
Toronto Metropolitan University
09.2022 - 12.2022
- Outreach & Street Team: Helping spread the word about TMSU events and initiatives by tabling, postering, and handing out flyers
- Event Support: Assisting TMSU staff in setting up, taking down, and running our events
- Admin Support: Helping staff with tasks around the SCC like cleaning out offices, storage room organizing
Customer Service
Fugo Dessert
10.2019 - 03.2021
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution
- Welcomed customers, offering assistance to help find store items
- Built and maintained productive relationships with employees
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Answered phone calls to assist customers with questions and orders
- Helped customers locate and select appropriate merchandise throughout the store
Customer Service
Tim Hortons
05.2017 - 11.2019
- Greeted customers and efficiently took orders and prepared drinks to their specifications
- Accurately processed cash, credit, and debit transactions
- Set up and stocked stations with all necessary supplies and ingredients
- Monitored product freshness and rotated out old products
- Swept, mopped, and disposed of waste; ensured a neat and presentable storefront
Customer Service Associate Volunteer
Luminato
04.2019 - 08.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Utilized active listening and communication skills to address customer inquiries and escalate issues to the supervisor.
Education
Bachelor of Arts in Criminology -
Toronto Metropolitan University
Toronto, ON06.2025
Certificate -
Centre For Security Training & Management Inc.
Toronto, ON06.2024
Skills
- Tactical communication
- Exceptional organization and Problem-solving
- Punctual and reliable
- Critical thinking
- Proven customer service skills
- Collaborative Teamwork
Certification
- Licensed [Ontario Security Guard License] - June 2024
- Use of Force & Handcuffing
- Certified [Standard First Aid & CPR] - June 2024
- Licensed [Ontario Driver's License Class 'G'] - [2021]
Languages
Persian
Native or Bilingual
Timeline
Volunteer Crisis Responder Texting Service
Kids Help Phone
12.2023 - Current
Volunteerd
Mississauga Food Bank
08.2023 - 11.2023
Technical Assistant
Toronto Metropoliant Unisersity
06.2023 - 07.2023
Volunteered
Toronto Metropolitan University
09.2022 - 12.2022
Customer Service
Fugo Dessert
10.2019 - 03.2021
Customer Service Associate Volunteer
Luminato
04.2019 - 08.2019
Customer Service
Tim Hortons
05.2017 - 11.2019
Bachelor of Arts in Criminology -
Toronto Metropolitan University
Certificate -
Centre For Security Training & Management Inc.
Similar Profiles
Rosamaria PaganiRosamaria Pagani
Volunteer Crisis Responder at Kids Help PhoneVolunteer Crisis Responder at Kids Help Phone
Gabriela TodescanGabriela Todescan
Crisis Responder Volunteer at Kids Help PhoneCrisis Responder Volunteer at Kids Help Phone
DARYA ANSARIDARYA ANSARI
Crisis Responder at Kids Help PhoneCrisis Responder at Kids Help Phone