Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Extracurricular Activities
Timeline
Generic

Khan Sajjad

Niagara Falls,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business development

AISEC
06.2023 - Current
  • Created and managed social media campaigns to increase brand engagement
  • Conducted market research to identify new opportunities and target markets
  • Continually maintained and improved company's reputation and positive image in markets served
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral

Customer declaration agent

Bnm compass
03.2023 - 07.2023
  • Responded to website and email inquiries within 20 business days to maintain customer satisfaction and generate positive reviews
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs
  • Developed customer service processes to improve customer satisfaction

ASSITANT MANAGER

Simera transport
03.2021 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Helped with planning schedules and delegating assignments to meet coverage and service demands

Treasurer

Ask initiative
01.2020 - 03.2021
  • Cash management
  • Fundraising for events and programs
  • Planned and managed $ 5000 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls
  • Worked with 4 executives to create annual budget and track actual expenses against projected expenses
  • Advised management regarding significant expenditures to keep operations in line with budget limitations
  • Implemented strategies to improve organizational financial performance

Education

High school leaving certificate - Math, Chemistry, Biology, Business

Excella High School
KIGALI RWANDA
12.2020

Certificate of completion - Virtual Assistance

African Leadership University
Johannesburg,
11.2021

Skills

  • Time management
  • Customer service
  • Negotiation
  • Cash management
  • Multitasking Abilities
  • Verbal Communication
  • Teamwork and Collaboration
  • Recordkeeping
  • Basic Math
  • Self-Directed
  • Team Management
  • Interpersonal Communication
  • Critical Thinking
  • Planning and Coordination
  • Customer Service
  • Order Processing
  • Money Handling
  • Regulatory Compliance

Websites

Certification

Virtual assistant, African leadership university, Kigali, 08/01/21, 11/01/21

Languages

French-conversational
Professional Working
English-expert reading, technological development, running
Native or Bilingual
Germany-conversational
Professional Working
Kiswahili-conversational
Full Professional
Kinyarwanda-expert
Native or Bilingual

Extracurricular Activities

I am a member of a youth led organization called Ask (answers, solution, and knowledge) Heading program that aims at training high school students and their leaders in different sectors that include but not limited to drug abuse, depression career guidance among the youth.

Timeline

Business development

AISEC
06.2023 - Current

Customer declaration agent

Bnm compass
03.2023 - 07.2023

ASSITANT MANAGER

Simera transport
03.2021 - 07.2023

Treasurer

Ask initiative
01.2020 - 03.2021

High school leaving certificate - Math, Chemistry, Biology, Business

Excella High School

Certificate of completion - Virtual Assistance

African Leadership University

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Khan Sajjad