Khadeeja Choudhary
Ajax,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and problem-solving. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Representative
Wellwise By Shoppers Drug Mart
01.2023 - 08.2023
- Managed over 300 customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored 3 new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
Winners TJX
09.2021 - 10.2022
- Greeted over 200 customers entering store and responded promptly to customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Commerce - Human Resource Management
Ontario Tech University
Oshawa, ON04.2024
High School Diploma -
J Clarke Richardson Collegiate
Ajax, ON06.2020
Skills
- Customer Assistance
- Policy and Procedure Adherence
- Documentation and Recordkeeping
- Adaptable and Flexible
- Microsoft Word
- Microsoft Excel
Timeline
Sales Representative
Wellwise By Shoppers Drug Mart
01.2023 - 08.2023
Customer Service Representative
Winners TJX
09.2021 - 10.2022
Bachelor of Commerce - Human Resource Management
Ontario Tech University
High School Diploma -
J Clarke Richardson Collegiate
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