Kevine Kansiime
Edmonton,AB
Summary
An empathetic care worker with a sensitive and compassionate approach to cultivating a trusting, stimulating, and varied lifestyle for residents. Offers enhanced care with a flexible learning approach for patients. Experience in hospital and in-home settings provides guidance and encouragement to patients through physical and emotional support.
Overview
2
2
years of professional experience
Work History
Personal Support Worker
Brave Fountain Inc.
07.2023 - 11.2023
- Provided one to one support and group support within the home and community to clients with activities of daily living, personal care and rehabilitation planning.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
Personal Support Worker
Kigali Nursing Home Care
07.2022 - 05.2023
- Assisted in providing direct care for residents.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Administer medications as prescribed, ensuring proper dosage and adherence to schedules.
Customer Service representative
Crowd Minders Inc.
06.2021 - 07.2022
- Addressed customer inquiries and concerns, ensuring a positive customer experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Business Administration -
University of Kigali
07.2023
Rwanda High School Certificate -
King David Academy
06.2022
Skills
- Microsoft Office 365
- Gantt Project
- Scrum and Gantt Charts
- Social Support
- Privacy and Confidentiality
- Effective communication
- Strong Ethics
- First aid knowledge
- Stress management
- Conflict resolution
- Active listening
- Time management
- Relationship Building
Languages
English
Full Professional
References
Reference available upon request
Timeline
Personal Support Worker
Brave Fountain Inc.
07.2023 - 11.2023
Personal Support Worker
Kigali Nursing Home Care
07.2022 - 05.2023
Customer Service representative
Crowd Minders Inc.
06.2021 - 07.2022
Business Administration -
University of Kigali
Rwanda High School Certificate -
King David Academy
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