Danicka White Spence
Mississauga
Summary
Personable and compassionate, bringing strong interpersonal skills and genuine passion for assisting others. Well-versed in basic healthcare practices and adept at providing daily living support and companionship. Dedicated to enhancing quality of life for individuals through attentive and empathetic care.
Overview
14
14
years of professional experience
Work History
Personal Support Worker
Sienna Senior Living - Silverthorn Care Community
03.2023 - 07.2024
- Helped patients with mobility exercises, enhancing physical abilities.
- Monitored vital signs and reported changes to healthcare team promptly.
- Supported patients with meal preparation to meet daily dietary needs.
- Operated patient lift systems to safely transfer individuals with mobility challenges.
Personal Support Worker - Student
Cooksville Care Centre
10.2022 - 01.2023
- 310 + hours completed internship
- Experienced different transfer devices ex. sit to stand, ceiling lift, hoyer lift etc
- Experience with electronic chart documentation (PointClickCare- Point of Care)
- Guided patients to restroom to support bladder and bowel relief requirements.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Senior Collections Agent
D & A Collection Corp
08.2017 - 03.2021
- Contacted debtors by telephone to enact and negotiate debt recovery.
- Negotiated settlements to receive payment on a certain percentage of debt.
- Managed a minimum of 160 calls daily.
Personal Support Worker
Private In Home Care
08.2010 - 08.2017
- Helped client with ADL's
- Assisted client with light housework
- Provided client with companionship both at home and during hospital stays
- Took client to doctor’s appointments and surgery
- Provided customized holistic client centered care
Medical Office Assistant/ Administration - Intern
Milton District Hospital
03.2013 - 07.2013
- Utilized skills in diagnostic imaging department
- Completed 2 months of hands-on training and experience
- Registered client information into clinic system (Meditech)
- Consulted with patients via telephone and email
- Managed bookings and scheduled patients' appointments
Secretary/ Office Receptionist
The Salvation Army Food Bank
01.2012 - 12.2012
- Registered clients and update information
- Responded to inbound and outbound calls
- Answered emails and kept the office clean and stocked with supplies
Medical Office Assistant
Advanced Medical Walk in Clinic
01.2012 - 12.2012
- Assisted patients to waiting area
- Cleaned and restocked exam rooms
- Aided doctors with wound care
- Chaperoned for male doctor physicians
Education
Pre-Health Sciences Advanced Pathway To Degrees
Humber College
Toronto, ON04-2024
Personal Support Worker Diploma -
TriOS College
Mississauga, ON01.2023
National Association of Career Colleges Certification -
TriOS College
Mississauga, ON01.2023
CRP & First Aid Training -
SajeVitalSign
Mississauga, ON2022
Medical Terminology -
Red Cross
Mississauga, ON01.2021
Medical Office Assistant+ Intership Diploma -
TriOS College
Mississauga, ON01.2013
O.S.S.D -
Loyola Catholic Secondary School
Mississauga, ON07.2012
Skills
- Teamwork
- Patient centered care
- Collaboration
- Time Management
- Organizational Skills
- Microsoft Office 365
- Medi-Tech
- PointClickCare (Point of Care)
Summary Of Skills
Enjoys working with people from diverse backgrounds, Works well with others in a group setting, Always willing to help other team members to achieve the collective goal, Punctual to events such as class, after school activities and work, Excellent organizational skills with the ability to meet deadlines, Microsoft Office 365, Medi-Tech, POC (PointClickCare- Point of Care)
Awards
- Call of the year Award, D&A Collection Corp, 2018, Received for obtaining an outbound call from a distressed client. Handled it well in deescalating the situation. Got company to follow up on client to make sure client was safe.
- Certificate of Recognition, TD Canada Trust, 2018, Received for going above and beyond in customer service. Kept client information safe before verification. Educated client on setting up pre authorized payments.
Languages
Timeline
Personal Support Worker
Sienna Senior Living - Silverthorn Care Community
03.2023 - 07.2024
Personal Support Worker - Student
Cooksville Care Centre
10.2022 - 01.2023
Senior Collections Agent
D & A Collection Corp
08.2017 - 03.2021
Medical Office Assistant/ Administration - Intern
Milton District Hospital
03.2013 - 07.2013
Secretary/ Office Receptionist
The Salvation Army Food Bank
01.2012 - 12.2012
Medical Office Assistant
Advanced Medical Walk in Clinic
01.2012 - 12.2012
Personal Support Worker
Private In Home Care
08.2010 - 08.2017
Pre-Health Sciences Advanced Pathway To Degrees
Humber College
Personal Support Worker Diploma -
TriOS College
National Association of Career Colleges Certification -
TriOS College
CRP & First Aid Training -
SajeVitalSign
Medical Terminology -
Red Cross
Medical Office Assistant+ Intership Diploma -
TriOS College
O.S.S.D -
Loyola Catholic Secondary School
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