KEVIN AUSTIN QUIMSON
Victoria,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Marriott Inner Harbour Victoria
Victoria, BC, Canada
09.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
Food and Beverage Team Leader
Grand Hyatt
Singapore
03.2016 - 10.2021
- Personal Butler of the former President of the Philippines, Mr. Rodrigo Duterte, last November 2016 at Grand Hyatt Kuala Lumpur, Malaysia
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Implemented new drink policies, reducing over-pouring by 20%.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
Food and Beverage Captain
Grand Hyatt
Singapore
01.2014 - 03.2016
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Implemented new drink policies, reducing over-pouring by 20%
Food and Beverage Server
Grand Hyatt
Singapore
01.2012 - 01.2014
- Delivered food and beverage orders to guest rooms efficiently.
- Managed communication between chefs regarding order details and table numbers.
- Ensured readiness of all equipment prior to operational start.
- Executed expediter duties, maintaining high standards of service for guests.
Education
Bachelor of Science - Hotel, Restaurant And Institution Management
De La Salle - College of Saint Benilde
Philippines09.2011
Skills
- Microsoft Office
- POS Inventory System Operation
- Inventory Tracking and Management
- Sales Promotion
- Market and Competitor Research
- Waste Management and Reduction
- P&L Administration
- Records Organization and Management
- Business Growth Initiatives
- Hiring and Onboarding
- Personnel Scheduling
- Manage Operations
- Proper Food Handling
- Administering Social Media Accounts
- Property Maintenance
- Issue Resolution
- Maintaining PPE
- Tenant Relations Management
- Service Delivery
- Customer Service
- Property Showing
- Equipment Operation
- Maintaining Equipment
- Social Media Engagement
Languages
English
Native or Bilingual
French
Elementary
Certification
Food Safe Certificate, BC, Canada
Serving It Right, BC, Canada
Coffee Roasting and Coffee Making, Cooko, Philippines
Wines Education Level 1 and 2, SHATEC, Singapore
Timeline
Food and Beverage Server
Marriott Inner Harbour Victoria
09.2023 - Current
Food and Beverage Team Leader
Grand Hyatt
03.2016 - 10.2021
Food and Beverage Captain
Grand Hyatt
01.2014 - 03.2016
Food and Beverage Server
Grand Hyatt
01.2012 - 01.2014
Bachelor of Science - Hotel, Restaurant And Institution Management
De La Salle - College of Saint Benilde