Kevin Alvarado
Toronto,On
Summary
SUMMARY OF QUALIFICATIONS
Experienced in meeting customer service standards by assisting a variety of clients, mainly as a hardwood flooring installer/service technician. Excels in fast-paced environment while maintaining detail-oriented accuracy. Skillful at problem solving from coordinating with trades on a day-to-day basis while using excel to maintain an orderly operation. Experience using Microsoft suite on a day-to-day basis. Extensive experience working collaboratively, leading teams and building on the goals of the organization.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
PDI Coordinator
Fitzrovia
2024.02 - Current
- Entered data, generated reports, and produced tracking documents using Excel and Microsoft suite.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Flooring Service Technician/Lead Installer
Kingdom Flooring
2019.01 - 2024.01
- Responsible for numerous installation projects of hardwood, laminate, and vinyl flooring; coordinated, negotiated, and problem solved with supervisors and other trades on a day to day basis
- Consulted with home owners on which renovation materials to use in their home; problem solved throughout each project whilst maintaining clear and direct communication
- Sourced out materials with distributors for a variety of projects
- Performed site visits for estimating labour, material costs and overall general inspection for future projects
Flooring Service Technician/Installer
Pioneer
2016.01 - 2019.01
- Tasked with repairing/installing hardwood, laminate, and vinyl flooring
- Provided excellent customer service management through sourcing materials with distributors, maintained clear communication with clients throughout the duration of the project
- Attended various pre-delivery inspection service calls to execute thorough walkthroughs of each space to correct deficiencies
Education
WHIMIS Certification
Working At Heights Training
Coursework - Business Administration – Marketing
George Brown College
Toronto, ON 2014.09 - 2017.04
High School Diploma -
George Harvey Collegiate Institute
Toronto, ON 2010.09 - 2014.06
Timeline
PDI Coordinator
Fitzrovia
2024.02 - Current
Flooring Service Technician/Lead Installer
Kingdom Flooring
2019.01 - 2024.01
Flooring Service Technician/Installer
Pioneer
2016.01 - 2019.01
Coursework - Business Administration – Marketing
George Brown College
2014.09 - 2017.04
High School Diploma -
George Harvey Collegiate Institute
2010.09 - 2014.06
WHIMIS Certification
Working At Heights Training