Satnam Dhaliwal
Surrey,BC
Summary
Committed and professional Service Coordinator with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service, and managing the shop floor and working with foreman to complete the units in a timely manner.
Overview
19
19
years of professional experience
Work History
Service Advisor,PDI/Service Coordinator
First Truck Centre Vancouver
03.2018 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Responsible for entering, tracking and assigning PDI repairs with deficiencies and ensuring all units are completed in a timely manner. Dispatching technicians with assigned duties, and meeting sales/customer satisfaction.
- Reviewing service work orders, reviewing price quotes, labor hours, review technician stories, review costs and materials used inputting all information through uptime and documented.
- Responsible for dispatching all technicians for morning and night shifts.
- Problem solving and meeting customer needs in a timely manner.
- Working with minimal supervision, strong ability to multitask and prioritize repairs with customer satisfaction.
Customer Relations Advisor, CI Workleader
Coast Mountain Bus Company Corporate Office
02.2007 - 03.2018
- Maintained, tracked and trended data for monthly reporting.
- Dealing with daily incoming calls on a daily basis.
- Handling complaints and filing into the data system.
- Dealing with the public by using social media resources and managing the floor as a workleader.
- Handling customer complaints with customer satisfaction, resulting in excellent customer service.
Customer Service Representative
Dollar Thrifty Car Rental
03.2004 - 02.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - Accounting
Kwantlen Polytechnic University
Surrey, BC06.2002
Diploma - Travel And Airline Diploma Program
National Travel College
Richmond, BC04.1999
No Degree - Criminology
Kwantlen Polytechnic University
Surrey, BC04.1998
High School Diploma -
Queen Elizabeth Secondary
Surrey, BC06.1997
Skills
- Excellent communication skills
- Well organized and able to prioritize work
- Great team player and capable of working independently
- Excellent leadership skills
Accomplishments
Circle of Excellence in Canada-Top Ranked Sales Agent Sept.2005-2006
Timeline
Service Advisor,PDI/Service Coordinator
First Truck Centre Vancouver
03.2018 - Current
Customer Relations Advisor, CI Workleader
Coast Mountain Bus Company Corporate Office
02.2007 - 03.2018
Customer Service Representative
Dollar Thrifty Car Rental
03.2004 - 02.2007
Diploma - Accounting
Kwantlen Polytechnic University
Diploma - Travel And Airline Diploma Program
National Travel College
No Degree - Criminology
Kwantlen Polytechnic University
High School Diploma -
Queen Elizabeth Secondary
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