Holly Burford-Mason
Toronto,ON
Summary
Friendly, and kind-hearted customer service representative with years of experience in various different work environments. I am always ready to listen and have continued to demonstrate my willingness to adapt in every situation.
Overview
2
2
years of professional experience
Work History
PDI Coordinator
Tucker HiRise Construction
Toronto, ON
10.2023 - Current
- Coordinated with project managers, trades, and subcontractors to schedule and execute finishes in a timely manner.
- Daily walk-throughs of a 32 story project, ensuring every trade being managed was doing efficient and correct work to the clients liking.
- Sending weekly emails to each individual trade of PDI items that are outstanding, and following through with each item.
- Managing an inbound of calls everyday from multiple trades needing assistance within the suites/building.
- Efficiently communicating with my team, making sure our timelines are met with occupancies, deliveries, and Tarion forms.
Customer Care Assistant
Collecdev
Toronto, ON
11.2022 - 09.2023
- Managed customer-facing interactions during all phases of
occupancy of a 340 unit condominium project.
• Managed a large volume of daily calls while maintaining high
customer satisfaction rate.
• Conducted PDI inspections with homeowners, prior to
interim closings.
• Worked with internal construction department team-mates,
and, external contractors to ensure PDI process ran
efficiently and maintained critical occupancy dates.
• Logged 30 day, 90 day and 1 year Tarion warranty claims,
and worked with the internal team to avoid Conciliation.
• Worked every day to create and maintain a culture of
customer focus with my team-mates, both internal and
external.
Customer Service
Organic Garage
The Junction, Toronto, ON
08.2022 - 11.2022
- Worked as a cashier and closely with the cash office/managers
- Oversaw cleaning operations during opening and closing shifts
- Provided excellent customer satisfaction
- Completed daily paperwork regarding operations and various tasks within the store.
Education
Ontario Secondary School Diploma (OSSD) -
Harbord Collegiate Institute
Toronto, ON06.2022
Skills
- Communication
- Customer Support
- Email Correspondence
- Appointment Scheduling
- Resource Management
- Project Coordination
- Time Management
- Quality Assurance
- Relationship Building
Timeline
PDI Coordinator
Tucker HiRise Construction
10.2023 - Current
Customer Care Assistant
Collecdev
11.2022 - 09.2023
Customer Service
Organic Garage
08.2022 - 11.2022
Ontario Secondary School Diploma (OSSD) -
Harbord Collegiate Institute
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