Kethia I. Mondo

• Managed cash transactions and tip distribution with accuracy, ensuring transparent financial operations and maintaining accountability within the team.
• Maintained precise accounting books by recording daily transactions, leading to improved financial oversight
• Forecasted cash outflows, preventing cash shortages and maintaining seamless business operations
• Reported tip distribution discrepancies and day-to-day operational issues to management, facilitating timely resolutions and maintaining transparency
• Provided regular updates on key issues related to tip distribution, enabling management to take swift, informed actions to address concerns and ensure fair and transparent processes

Additional Skills acquired on the job:

• Handled guest reservations and inquiries via OpenTable, enhancing the overall customer experience and contributing to a high level of customer satisfaction
• Processed new hire onboarding paperwork with attention to detail, ensuring timely and accurate completion of documents
• Followed up on incomplete submissions of onboarding paperwork, improving compliance and reducing delays in onboarding
• Communicated onboarding status and any issues to management, leading to faster resolutions and smoother integration of new employees

• Answered and directed incoming calls using a multi-line telephone system, ensuring efficient communication
• Welcomed, greeted, and assisted guests with inquiries, providing a positive and professional first impression
• Screened and verified visitors’ credentials and purpose of visit to ensure security and appropriate access
• Provided administrative support to team members, including making copies and organizing documents
• Managed mail and deliveries, ensuring timely distribution and proper handling