Keisha Trask

• Managed cash flow and reconciled daily transactions for retail operations.
• Performed risk management for cash operations to protect against fraud and errors.
• Implemented security measures for safeguarding cash and assets in-store.
• Analyzed financial reports to identify discrepancies and improve accuracy.
• Verified accuracy of bank deposits, withdrawals and transfers.
• Monitored employee productivity to provide constructive feedback and coaching.
• Collaborated with other departments to coordinate workflow processes between teams.
• Addressed customer inquiries and resolved complaints to ensure positive shopping experiences.
• Resolved conflicts between staff members when necessary through effective communication techniques.
• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Supported long-term business strategies, generating guest relations feedback for process improvements.

• Supervised daily operations of front store, ensuring smooth workflow and customer service.
• Trained and mentored new staff on store policies and customer interaction techniques.
• Managed inventory levels, restocking shelves to maintain product availability for customers.
• Addressed customer inquiries and resolved complaints to ensure positive shopping experiences.
• Collaborated with management to develop promotional strategies aligning with company objectives.
• Performed daily opening and closing duties of the store.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Managed daily operations, client relations and IT.

Reviewed and witnessed execution of numerous wills to ensure legal compliance.

• Filed, photocopied, and faxed various documents to maintain accurate records.
• Coordinated client communications and efficiently scheduled appointments.
• Managed office supplies and organized case materials for optimal accessibility.
• Maintained confidentiality of sensitive client information at all times.

• In-store shopping - selecting quality products
• Ensuring customers' orders are accurate and ready for pick up
• Answering all customer inquiries
• Handling POS transactions (debit/credit/cash/gift cards)
• Providing exceptional customer service
• I was also responsible for working in a fast paced and team orientated environment

• Maintained high standards of customer service during high volume, fast paced operations
• Reported to each shift on time and ready to work
• Trusted to open and close the store
• Helped train new employees and work well with existing ones

• - Beer Tent: Distributed and poured beer to many customers