Summary
Overview
Work History
Education
Skills
Timeline
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Keisha Trask Mather

Ottawa,ON

Summary

Dynamic Cash Manager with proven expertise in cash flow optimization and fraud prevention at Shoppers Drug Mart. Successfully implemented robust cash management procedures, enhancing operational efficiency and reducing discrepancies. Recognized for exceptional teamwork and communication skills, driving continuous improvement initiatives while ensuring compliance with internal controls and regulatory standards.

Overview

12
12
years of professional experience

Work History

Cash Manager

Shoppers Drug Mart
09.2020 - 08.2025
  • Managed daily cash flow operations, ensuring accuracy in financial transactions.
  • Implemented cash management procedures to enhance efficiency and reduce discrepancies.
  • Trained team members on cash handling protocols and compliance standards.
  • Conducted regular audits of cash registers, identifying and resolving variances promptly.
  • Implemented security measures for safeguarding cash and assets in-store.
  • Optimized reconciliation processes, improving turnaround time for financial reporting.
  • Collaborated with store management to develop strategies for inventory control and loss prevention.
  • Developed training materials for staff on best practices in cash management and security protocols.
  • Enhanced cash flow by implementing efficient cash management processes and procedures.
  • Provided regular updates to senior management on cash management activities, progress against targets, and areas of potential risk or opportunity.
  • Implemented robust cash controls, reducing instances of fraud and loss while maintaining a secure environment for all transactions.
  • Served as subject matter expert on payment processing systems, providing guidance on best practices and driving continuous improvement initiatives.
  • Developed effective strategies to minimize risk exposure related to cash transactions and currency fluctuations.
  • Streamlined reconciliation processes for timely resolution of discrepancies and improved accuracy in reporting.
  • Improved operational efficiency with the implementation of a centralized cash management system.
  • Assisted in the development of annual budgets, working closely with finance team members to achieve alignment with business goals.
  • Oversaw liquidity and cash management operations.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with established internal controls and policies.

Legal Assistant Volunteer

Jeanette Mathers Law Office
09.2018 - 12.2020
  • Managed case files, ensuring organization and accessibility for legal team.
  • Conducted legal research, providing accurate information to support case preparation.
  • Drafted and proofread legal documents, maintaining high standards of accuracy.
  • Coordinated communication between clients and attorneys, enhancing client satisfaction.

Front Store Supervisor

Shoppers Drug Mart
09.2018 - 09.2020
  • Supervised daily front store operations, ensuring exceptional customer service and efficient workflow.
  • Trained and mentored team members on product knowledge and operational procedures.
  • Coordinated inventory management, optimizing stock levels to reduce waste and enhance availability.
  • Implemented promotional displays and merchandising strategies to drive sales performance.
  • Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
  • Monitored cash handling procedures, ensuring accuracy in transactions and adherence to company policies.
  • Conducted regular performance evaluations, providing constructive feedback to enhance team development.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
  • Fostered a positive work culture that promoted teamwork, open communication, and continuous learning among staff members.
  • Trained new employees on store policies, procedures, and sales techniques, contributing to their success in the role.
  • Managed cash handling procedures accurately, reconciling daily transactions and maintaining financial records in compliance with company policies.
  • Increased operational efficiency by delegating tasks effectively among team members based on individual strengths.
  • Maintained a clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
  • Enhanced customer satisfaction by efficiently managing front store operations and addressing concerns promptly.
  • Conducted regular team meetings to review sales performance, discuss areas for improvement, and share best practices.
  • Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
  • Ensured compliance with all relevant health codes, safety regulations, company policies throughout the front-end operations of the store.
  • Assisted customers with product inquiries, offering expert advice, recommendations, or alternatives when needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Click & Collect Personal Shopper

Loblaw Companies
07.2015 - 03.2017
  • Developed personalized shopping experiences by understanding client preferences and lifestyle needs.
  • Coordinated product selection and procurement processes to ensure timely delivery of requested items.
  • Streamlined inventory management using advanced tracking systems to enhance operational efficiency.
  • Trained junior staff on customer service techniques and product knowledge to improve team performance.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.

Sandwich Artist

Subway
03.2013 - 04.2015
  • Crafted high-quality sandwiches while adhering to food safety standards.
  • Trained and mentored new team members on sandwich preparation techniques.
  • Managed inventory levels, ensuring freshness and availability of ingredients.
  • Streamlined sandwich assembly processes, improving service speed and customer satisfaction.

Education

Bachelor of Science - Major in Criminology And Minor in Psychology

University of Ottawa
Ottawa
06-2021

Skills

  • Foreign exchange management
  • Electronic funds transfer
  • Bank relationship management
  • Cash flow management
  • Payment processing
  • Budget planning
  • Fraud prevention
  • Internal controls
  • Cash concentration
  • Liquidity management
  • Cash flow optimization
  • Cash-handling procedures
  • Bank account administration
  • Cash pooling
  • Cash position monitoring
  • Cash handling expertise
  • Financial record keeping
  • Cash drawer management
  • Regulatory compliance
  • Fraud detection techniques
  • Willing to learn
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Team building leadership
  • Planning and coordination
  • Relationship building
  • Prioritizing and planning
  • Team management
  • Team building
  • Task prioritization
  • Self motivation
  • Profitability improvement
  • Interpersonal skills
  • Client relationship management
  • Analytical thinking
  • Conflict resolution
  • Recruitment and hiring
  • Operations management
  • Know your customer
  • Goal setting
  • Risk assessment
  • Professionalism
  • Staff management
  • Interpersonal communication
  • Strategic planning
  • Staff training
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Work planning
  • Quality assurance
  • Process implementation
  • Workflow coordination
  • Sales professional
  • Internal controls and reporting systems
  • Problem-solving aptitude
  • Performance management
  • Sales support
  • Community networking

Timeline

Cash Manager

Shoppers Drug Mart
09.2020 - 08.2025

Legal Assistant Volunteer

Jeanette Mathers Law Office
09.2018 - 12.2020

Front Store Supervisor

Shoppers Drug Mart
09.2018 - 09.2020

Click & Collect Personal Shopper

Loblaw Companies
07.2015 - 03.2017

Sandwich Artist

Subway
03.2013 - 04.2015

Bachelor of Science - Major in Criminology And Minor in Psychology

University of Ottawa

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Keisha Trask Mather