Kenza Tiendrebeogo
Ottawa,Canada
Summary
Experienced sales associate seeking a position to help a company achieve sales goals through intervention on the floor, on the till or in stocks. Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Seasonal Sales Associate
Dynamite
10.2023 - 05.2024
- Welcomed customers to the store and inquired on their needs to give them the best service possible
- Supervised the fitting rooms by letting customers in and out, finding better sizes when their items did not fit, and suggesting new items to spark their interest
- Replenished the selling floor with more sizes, making sure to size them up and re-arrange the layout when necessary
- Assisted the store manager with layout changes and mark-downs before opening or after closing the store
- Served as a cashier for transactions, online orders, in store orders, Uber pickups and returns
Seasonal Sales Associate
Garage
06.2023 - 09.2023
- Was assigned a daily section and was responsible for keeping it clean and approaching clients in that section
- Frequently re-approached clients to make sure they were able to navigate the store well
- Assisted clients with finding clothes in the store or investigating the back stock as well
- Served as the main and secondary cashier and conducted varied transactions, from online returns to refunds, gift cards and in-store purchases
- Supervised the fitting rooms by letting clients in with a specific amount of items, and keeping the zone organized and cleaned
Manager in training
Urban Planet (YMC)
07.2022 - 10.2022
- Greeted customers upon entrance and handled cash and credit transactions
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Assisted with conducting merchandise stock, counts and reported discrepancies to supervisor
- Managed cash register operations using POS system and processed sales and returns
- Assisted with counting cash at store openings and making bank deposits at closings
Sales associate
Urban Planet (YMC)
03.2022 - 07.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customers satisfaction and retention
- Organized store by returning merchandise to proper areas and restocked displays
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Supervised the fitting rooms by keeping them neat and managing the ins and outs of customers
Education
Bachelor of Science - Biotechnology
University of Ottawa
Ottawa, ON01.2027
Skills
- Cashier Skills
- Stocking and Receiving
- Customer Service
- Organization
Languages
English
French
Hobbies and Interests
- Reading
- Poetry
- Travelling
Timeline
Seasonal Sales Associate
Dynamite
10.2023 - 05.2024
Seasonal Sales Associate
Garage
06.2023 - 09.2023
Manager in training
Urban Planet (YMC)
07.2022 - 10.2022
Sales associate
Urban Planet (YMC)
03.2022 - 07.2022
Bachelor of Science - Biotechnology
University of Ottawa
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