Kenia Flores Genovez
Downey
Summary
Organized Dental Office Manager known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Some top skills include communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership and exceptional patient service. Other significant aspects include positive attitude, a growth mindset as well as being understanding of patient care and needs.
Overview
8
8
years of professional experience
Work History
Dental Office Manager
Cal Dental Anaheim
Anaheim
06.2023 - Current
- Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Monitored inventory of dental supplies and placed orders when necessary.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Assisted in training new employees on office policies and procedures related to dental services.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Spoke to multiple patients daily with understanding as well as educating them on dental hygiene.
Vacation Bible School Volunteer
Messiah Lutheran church
Downey
01.2017 - Current
- Provided guidance to students in an effort to keep them on task during class time.
- Explained complex concepts to students in an age-appropriate manner.
- Assisted with registration of children attending Vacation Bible School.
- Led worship services to share faith with congregants and community.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Supervised children and young volunteers to verify access to safe, secure and non-threatening space for learning and worship and continued care until released to guardian.
- Collaborated with other volunteers to ensure smooth implementation of lesson plans.
- Greeted parents and children each day of vacation Bible school upon arrival, administered pick-up authorization notes, signout sheets, and attendance keeping.
- Ensured a safe environment for all participants by monitoring their behavior and activity levels.
- Engaged students in meaningful conversations about faith-based topics.
Waitress
Mexican Restaurant
Anaheim
06.2021 - 08.2022
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Presented food and beverages to guests at tables.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
Education
Some College (No Degree) - Psychology
San Francisco State University
San Francisco, CASome College (No Degree) -
Golden West College
Huntington Beach, CASome College (No Degree) -
Coastline Community College
Fountain Valley, CASkills
- Patient management
- Customer Service
- Team collaboration
- Patient care
- Professionalism
- Patient relations
- Multitasking capacity
- Organizational skills
- Professional and courteous
- Positive attitude
- Teamwork
- Computer skills
- Excellent communication
- Reliability
Languages
English
Native/ Bilingual
Spanish
Full Professional
French
Limited
Affiliations
- Reading
- Spending quality time with family and friends
- Meditation
- Running or walking on the beach
- Dancing
References
References available upon request.
Timeline
Dental Office Manager
Cal Dental Anaheim
06.2023 - Current
Waitress
Mexican Restaurant
06.2021 - 08.2022
Vacation Bible School Volunteer
Messiah Lutheran church
01.2017 - Current
Some College (No Degree) - Psychology
San Francisco State University
Some College (No Degree) -
Golden West College
Some College (No Degree) -
Coastline Community College