Lise Francine Doucet
Langley,BC
Summary
Dynamic Dental Office Manager with proven expertise at Family First Dental, excelling in patient management and insurance billing. Adept at training staff and enhancing office compliance, I consistently improved appointment scheduling efficiency and customer relations, ensuring a seamless patient experience. Committed to fostering a collaborative team environment while maintaining high standards of care.
Overview
14
14
years of professional experience
Work History
Dental Office Manager
Family First Dental
Vancouver, British Columbia
05.2006 - 06.2020
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Trained and mentored new employees on office procedures and protocols.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Managed all front desk operations, including phone calls and customer service inquiries.
Education
High School Diploma -
John Xxlll High School
Dorval, QC06-1971
Skills
- Dental software proficiency
- Dental software
- Claim processing
- Claim processing expertise
- Patient management systems
- Office compliance standards
- Appointment scheduling
- Patient management
- Office compliance
- Customer relationship management
- Staff training
- Problem solving
- Attention to detail
- Schedule management
- Insurance billing
- Office administration
- Scheduling
- Employee training
- Patient care
- Patient relations
- Infection controlP
Languages
French
Native/ Bilingual
English
Professional
Timeline
Dental Office Manager
Family First Dental
05.2006 - 06.2020
High School Diploma -
John Xxlll High School
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