Kelsey Linebaugh
102 Bartlett Street, Thorold Ont,Canada
Summary
Detail-oriented Accounting Assistant offers 5+ years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Accounting Clerk/Office Administrative Assistant
Mark It Locates
03.2023 - Current
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Managed accounts payable and receivables and payroll.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
Customer Service Front Office Admin
WeedMan Canada/Bin There Dump That
01.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed orders accurately and efficiently, ensuring timely fulfillment and delivery to customers.
- Established rapport with customers by demonstrating empathy and understanding their unique situations.
- Served as a reliable point of contact between clients and internal departments, facilitating seamless communication channels.
- Maintained a well-organized workspace, contributing to a positive work environment for all associates.
- Provided support during peak periods, effectively managing multiple tasks while maintaining accuracy and attention to detail.
Sales Supervisor
The Shoe Company(DSW)
01.2018 - 09.2021
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Office Administrator
Metro Homes Building Group
01.2004 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Customer Service Manager Front End Cashiers
Walmart
02.2015 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Stamford Collegiate
Niagara Falls, ON06.2022
Skills
- Payment Processing
- Invoice Processing
- Clerical Support
- Administrative Support
- Recordkeeping
- File Maintenance
- Bookkeeping
- Month-end reports
- Data Processing
- Records Management
- Invoicing and collections
- Document Scanning
- Account Reconciliation
- Data organization
- Invoicing
- Accounting Software Proficiency
- Quickbooks
References
Available Upon Request
Languages
English
Native or Bilingual
Certification
- Whimis 2024
- Health And Safety 2023
- Administration Certificate 2023
Timeline
Accounting Clerk/Office Administrative Assistant
Mark It Locates
03.2023 - Current
Customer Service Front Office Admin
WeedMan Canada/Bin There Dump That
01.2021 - 03.2023
Sales Supervisor
The Shoe Company(DSW)
01.2018 - 09.2021
Customer Service Manager Front End Cashiers
Walmart
02.2015 - 08.2017
Office Administrator
Metro Homes Building Group
01.2004 - 09.2017
- Whimis 2024
- Health And Safety 2023
- Administration Certificate 2023
High School Diploma -
Stamford Collegiate
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