Suzanne Baird
Nanaimo,BC
Summary
Certified administrative professional committed to quality performance, cognitive thinking, and management of organizational goals.
Talented Individual with expert team leadership, planning and organizational skills built during successful career.
Dynamic team player attitude and well-honed skills in online contractor and supplier management networks. Operates well with minimal supervision to meet demanding objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Coordinator
Onsite Locates
Markham, ON
11.2019 - 04.2022
- Process requests for locate services and schedule Technicians as appropriate
- Process and communicate information and instructions to coordinate activities of Technicians using Microsoft Outlook, Google Suite, MS Word and MS Excel
- Dispatch service calls in timely manner to meet service level agreements and customer expectations
- Liaise with clients/site contacts to coordinate technicians’ arrival at job sites, predetermine schedules and coordinate work orders, able to adapt to emergency scheduled changes
- Monitor Technicians assignments and locations to ensure that appointments are being met
- Operate, update, and maintain records using Customer Relationship Management (CRM) software
- Performed scheduling and task delegation of team members to ensure appropriate level of dispatch coverage
- Ability to work in highly detailed environment with exceptional customer service skills while producing accurate results
- Maintain workload at optimal productivity levels to improve operational efficiency
- Ability to work well in team environment with excellent time management, conflict resolution and organization skills
- Support various office administrative duties and other duties as assigned.
Subcontractor Network Coordinator
Pattison Sign Group
Toronto, ON
10.2016 - 09.2020
- Established new department responsible for helping manage information for internal and external subcontractor networks as related to installation, service, and maintenance
- Offer guidance for employee growth
- Trained, coached, and mentored staff to ensure smooth transition to company requests, changes to subcontractor information and daily tasks
- Developed training materials and organized training sessions for new employees
- Prepare coaching and action plans to assist project management teams on improving subcontractor performance and compliance
- Coordinated, lead, and supported execution semiannual subcontractor event
- Work with other departments to accomplish subcontractor health & safety goals and determine future improvements
- Assist in development of health & safety reports, polices, and offered feedback for RFP bids to sales department
- Reviewed RFP bids and gathered information on health & safety statistics for sales team
- Prepared reports based on health & safety statistics for sales team
- Monitored and troubleshooting of issues with external subcontractor network operations such as ISN, Complyworks and Cognibox
- Provide recommendations to senior management with regards customer compliance and updated company health & safety policies and practices
- Responsible for maintaining subcontractor compliance within Epicor.
Subcontractor Network Administrator
Pattison Sign Group
Toronto, ON
12.2013 - 10.2016
- Maintained relationships with subcontractors and followed up to ensure valid Certificates of Insurance, licenses and other required documentation records are kept up to date
- Manage incoming requests to initiate service from Subcontractors to project management team
- Handled high volume of incoming phone calls from Subcontractors, Service team and Project Management team
- Assisted with requests for workers compensation for entire company
- Assisted with annual workers compensation report for Human Resources
- Prepared and maintains detailed spreadsheet for weekly KPI report for subcontractors with non- compliant status
- Schedule meetings and book rooms as requested for team meetings
Clinic Manager
Regency/Dental Hygiene Academy
Toronto, ON
06.2008 - 09.2013
Education
Diploma - Business Administration
Centennial College
06.2008
Skills
- OSHA10
- Strong attention to detail
- Works well in team environment as well as individually
- Strong capacity to learn new computer systems
- Strong commitment to continual learning
- Strong problem solving and excellent time management skills
- Exceptional verbal and written communication skills
- Multi-tasking within with accuracy and efficiency
- Work well in fast-paced environment
- Proficiency in using software and computer programs such as Windows, Microsoft Office
Certification
CUSTOMER SERVICE (10+ years)
MICROSOFT OFFICE (10+ years)
PROBLEM SOLVING (10+ years)
Licenses Working at Heights
WHMIS
Timeline
Field Coordinator
Onsite Locates
11.2019 - 04.2022
Subcontractor Network Coordinator
Pattison Sign Group
10.2016 - 09.2020
Subcontractor Network Administrator
Pattison Sign Group
12.2013 - 10.2016
Clinic Manager
Regency/Dental Hygiene Academy
06.2008 - 09.2013
Diploma - Business Administration
Centennial College
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