Kelsey Bailey
Midland,Ont
Summary
Accomplished Assistant Manager with a proven track record of advancement. Proficient in sales, personnel management, accounting, and inventory management. Committed to possessing comprehensive knowledge of company products and services for exceptional customer service. Motivated and versatile professional with a diverse range of skills, knowledge, and experience. Currently seeking full-time employment to leverage 7+ years of customer service expertise. Known for bringing a strong work ethic to any team or personal setting. Recognized for creating positive and inviting customer experiences through extensive sales background.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Take 5 Oil Change
08.2020 - Current
- Lead service writer and maintained top sales within our district.
- Responsible for checking manufacture recommendations, educating the customer on what their car needs for successful preventative maintenance to maintain warranty.
- Managed stock, inventory counts, ordering across several platforms, quarterly audits, scheduling.
- Performed major services (transmission, coolant exchange, powersteering service and differentials).
- Responsible for service on our high class models.
- Ensuring customer satisfaction and resolving any issues/complaints in a timely professional manner.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responsible for training all staff members on several levels. Performance reviews and worked closely on personal training plans to ensure their success. Traveled to other locations to help train new staff members.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Handled all in shop repairs and maintenance on our personal equipment for high functionality.
Supervisor
Tim hortons
11.2018 - 08.2020
- Promoted to supervisor in under a year.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolving any conflict or customer dissatisfaction.
- Key holder.
- Responsible for training new employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Art Department
Beats on Fire
11.2013 - 03.2017
- Listen carefully to clients' concepts, make any further changes to suit their preferences
- Work across multiple computer platforms
- Work with multiple artistic media (E.g., screen printing shirts, logo creation, album and representational art, etc.)
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Education
Secondary school - ACHIEVED GRADE 12 DEPLOMA
Midland secondary school
06.2018
Skills
- Proficient computer skills
- Meticulous Quality Assurance
- Effective Multitasking
- Independently Driven
- Knowledge of Automotive Mechanics
- Customer Interaction
- Goals and performance
- Customer service
- POS systems
- Effective Sales Strategies
- Inventory control
- Relationship building and management
- Team management
- Database management
- Recruitment and Onboarding
- Market Growth Strategies
Accomplishments
- Received ANT award 2021
- Received Leadership award 2022
- Received ASM of the year 2023
- Achieved Readers Choice award for Midland in 2024
- Received Ops Cup award placing second across entire company 2023
- Received several smaller awards frequently from District Manager for my dedication and knowledge
- Trained and developed entire staff to bring our overall revenue/sales percentages up by 60%
Timeline
Assistant Store Manager
Take 5 Oil Change
08.2020 - Current
Supervisor
Tim hortons
11.2018 - 08.2020
Art Department
Beats on Fire
11.2013 - 03.2017
Secondary school - ACHIEVED GRADE 12 DEPLOMA
Midland secondary school
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