MORGAN WILLIS
Calgary,AB
Summary
Experienced professional in medical legal policies and procedures, personnel management, and customer service with a strong track record of success. Demonstrated leadership abilities in leading high-performance teams and implementing customer-centric strategies to drive sales and foster customer loyalty. Adept at optimizing processes and policies, streamlining operations, and leveraging data-driven insights to enhance efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
STORE MANAGER
Vape Superstore
09.2022 - 11.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Stocked and organized products in storage spaces and retail shelves
- Tracked store inventory and ordered new products to prevent shortages
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Implemented loss prevention strategies, alleviating shrink
- Arranged store cleanings and renovations during periods of low customer traffic
- Leveraged new sales strategies to increase store revenue
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Established efficient inventory management system to maximize sales and reduce costs
- Developed and executed marketing plans to promote store products and services
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Created and distributed training materials to staff members
- Prepared staff work schedules and assigned specific duties
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Demonstrated and supported continuous improvement and growth mindset
- Created an environment of open communication between departments that improved collaboration among teams
CLIENT SERVICES COORDINATOR
Viewpoint
07.2019 - 04.2023
- Maintained consistent punctuality and professionalism.
- Compiled detailed quotes and proposals for timely client delivery.
- Directed and coordinated various internal communication efforts.
- Facilitated communication between client and provider for each referral.
- Adhered to multiple client specifications, requirements, and guidelines
- Entered data into specified internal database.
KEY HOLDER
Naturalizer Shoes
04.2015 - 05.2018
- Maintained knowledge regarding current promotions, store policies, and security measures
- Executed superior planning skills
- Performed opening and closing duties on a weekly basis
- Developed and maintained exceptional customer service standards
- Explained information regarding pricing, value, and care to customers
- Replenished floor stock and maintained organization in stock room
INFORMATION OFFICER
Federal Election, 2015
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
- Managed and coordinated multiple projects while ensuring timely completion
Education
MEDICAL OFFICE ASSISTANT -
SAIT
Calgary, Alberta06.2019
Skills
- Strong Organizational Skills
- Proficient Computer Skills
- Proficient Task Management
- Medical Terminology
- Detail-Oriented Data Organization
- Data Management
- Customer Service Expertise
- Point Of Sale Systems
- Employee Shift Coordination
- Customer Service Leadership
- Risk Mitigation Strategies
- Employee Training
- Competitor Monitoring
- Operations Management
- Supply Ordering
- Store Merchandising
- Report Generation
- Team Development
- Recruiting and Hiring
- Customer Service
- Retail Merchandise Quality Standards
- Customer Relations
- Accurate Cash Handling
- Operational Efficiency
- Cash Management
- Bank and Safe Deposits
- Database Management
- Delegating Work
Languages
English
Native or Bilingual
Certification
MOA
References
References available upon request.
Timeline
STORE MANAGER
Vape Superstore
09.2022 - 11.2024
CLIENT SERVICES COORDINATOR
Viewpoint
07.2019 - 04.2023
KEY HOLDER
Naturalizer Shoes
04.2015 - 05.2018
INFORMATION OFFICER
Federal Election, 2015
MEDICAL OFFICE ASSISTANT -
SAIT
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