ARYANA RAZMKHAH

• Sales Leadership
Assist in achieving store sales targets and goals
Lead by example in delivering exceptional customer service
Support the Store Manager in implementing effective sales strategies

• Customer Experience
Ensure that all customers receive an engaging and high-quality shopping experience
Resolve customer inquiries and complaints in a professional manner

• Team Development
Assist in recruiting, training, and developing the team
Provide ongoing feedback and coaching to staff
Foster a collaborative and motivated team atmosphere

• Operational Excellence
Oversee daily store operations, including opening and closing procedures
Ensure that visual merchandising standards are maintained
Manage inventory control/ shipping and receiving, and LP measures
Maintain store cleanliness and organization

• Financial Management
Assist in managing the store’s budget
Monitor and analyze sales reports to identify trends and opportunities
Support the Store Manager in implementing cost-control measures

• Compliance and Safety
Ensure compliance with company policies
Uphold health and safety standards within the store
Conduct regular audits and imply corrective actions

• Meet personal and store sales goals
• Ensure an elevated level of sales and service is practiced by all associates
• Demonstrate an in-depth knowledge of the merchandise among selling team
• Build and maintain repeat clientele
• Resolve all client problems and complaints quickly and effectively
• Ensure deliveries are properly processed in a timely manner and communicate inventory needs
• Continually evaluate the performance of each associate and provide constant feedback to ensure results

• Providing personal styling services to a premium clientele
• Knowledgeable in a wide variety of different brands and products
• Experienced in creating, managing, and regulating an online selling
• Clientele with multiple communication platforms
• Experienced in styling a multitude of different clienteles around the world
• Providing new ideas to help the department growth
• Achieve performance targets, and supporting the collective goals of the team
• Training new hires on SSENSE platforms

• Exceed all sales and service goals and targets both in store and on Sales Floor APP
• Build a loyal personal client base by acquiring new customers, and developing existing clients
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management